topic Re: Loading window only when Spotify starts (PC) in Desktop (Windows)

Loading window only when Spotify starts (PC)

furymistrz — Thu, 25 Jan 2018 18:22:54 GMT

Hello,

I have a problem. When I enter my Spotify application I only have loading screen with circle moving around (check on screenshot). I can wait like that for 20-30? minutes and still nothing happens. Login window does not appear.

1. Yes, I restarted my PC.

2. Yes, I completely uninstalled Spotify (including temp and cache files) and installed it again.

3. I was able to login on my wife's laptop and everything works fine (the same public IP).

4. I was able to login from my smartphone from external IP (GSM) or my router's public IP (home wifi).

My PC's OS is Windows 10 64bit.

I appreciate any help.

Re: Loading window only when Spotify starts (PC)

Mgamer — Thu, 25 Jan 2018 19:36:56 GMT

Hello, it sounds like something is blocking a connection to spotify. Did this issue arise randomly or was it never working on your home PC? If it always has been like this it might be a firewall rule or a registry rule that is blocking connections to Spotify servers. Another quick troubleshoot method is to connect to a free VPN service and try launching Spotify and see if that works, if it does then it would seem to be a local network problem.

Re: Loading window only when Spotify starts (PC)

furymistrz — Thu, 25 Jan 2018 23:00:07 GMT

Hello.

It happend today for the first time. I checked all firewall rules and there is nothing that could block Spotify. VPN did not help (I was proxied in Lithuania).

I sniffed traffic on my router in any direcitons for all interfaces:

I scanned ports: 4370, 4371, 4380, 4381, 20007, 57621 and no traffic was passing by for that ports (sniffer works fine and I performed good sniffing rules because I checked for 80 or 443 when I was browsing sites and it brought me desired output). So it looks like Spotify application does not try to connect to anything (or I checked wrong ports). I had no output on sniffer.

Maybe there is some kind of procedure that I have to perform to repair my Spotify application (it is application problem maybe)? I removed it and installed again and it did not help.

I performed telnet on my localhost for 4370, 4371, 4380, 4381, 20007, 57621

(I did not know which ports to check so I checked all) and:

4380 is always opened (even if application is closed)

4381 is opened only when I start Spotify

rest of the ports are always closed no matter if I open or close Spotify. Also netstat confirms my telnet operations output.

Re: Loading window only when Spotify starts (PC)

briahkayy — Thu, 25 Jan 2018 23:01:21 GMT

just out of curiosity before this happened did it happen to say there was no internet connection even thought there was one? That happened to me, so i uninstalled and reinstalled the app, but now when i open it, it goes straight to a loading screen and never loads.

Re: Loading window only when Spotify starts (PC)

furymistrz — Thu, 25 Jan 2018 23:21:36 GMT

There was internet connection before that.

I did not mention one thing (maybe it could be important).

I logged out from my account in application and that whole situation started... Grey screen with loading circle and nothing happens.

Re: Loading window only when Spotify starts (PC)

Mis2 — Fri, 26 Jan 2018 00:24:52 GMT

Same issue here, just made another post on this. I've tried even more things, including deleting registry keys and such.

I even disabled firewall, antivirus, everything, and tried to run it. Still no luck.

Hoping for a resolution to this issue too.

Re: Loading window only when Spotify starts (PC)

Naddy24 — Fri, 26 Jan 2018 05:23:00 GMT

Its dead for me too

Re: Loading window only when Spotify starts (PC)

furymistrz — Fri, 26 Jan 2018 07:00:09 GMT

I did not found any Spotify files in registry so I assume it was deleted when I uninstalled. I also tried to shutdown antivirus...

I am glad that more people write here. Maybe we will get some kind of solution 🙂

Re: Loading window only when Spotify starts (PC)

jameslovegaming — Fri, 26 Jan 2018 10:05:28 GMT

same for me but I'm running windows 7 pro at the moment I'm using the web player which works as good as the app for now

https://open.spotify.com/collection/tracks

Re: Loading window only when Spotify starts (PC)

jagnie742 — Fri, 26 Jan 2018 10:44:10 GMT

Its dead for me too

Re: Loading window only when Spotify starts (PC)

guelleguenter — Fri, 26 Jan 2018 13:44:17 GMT

Its dead for me for over 24h now. I had Spotify playing in my home as usual, and as the next track was about to begin, suddenly: Loadingscreen.

I reinstalled (and cleaned my computer) 5 Times now.

Win 10 x64bit, yes, i had an internetconnection.

Spotify login is working through browser and smartphone.

I think the Desktop app is bugged, hopefully we get a fix soon.

I need my "fix", if you know what i mean.
EDIT: They wrote a message on top: "Hi! We're just rearranging some Desktop boards to make it easier to find what you're looking for. Please bear with us, and we'll be done very soon." maybe thats it ?

Re: Loading window only when Spotify starts (PC)

furymistrz — Fri, 26 Jan 2018 17:02:24 GMT

I am glad for your answers guys. Let's just wait. We can use website until they fix application. Hope it won't take long.

edit:

oh, web application does not work for me now... can't reach open.spotify.com

Re: Loading window only when Spotify starts (PC)

furymistrz — Sat, 27 Jan 2018 10:25:17 GMT

There is solution!!!! Check post of "Iwordex" user!

https://community.spotify.com/t5/Desktop-Windows/Stuck-on-loading-screen-forever/m-p/4369866/highlight/false#M51745

Re: Loading window only when Spotify starts (PC)

tamoney — Sat, 27 Jan 2018 14:34:47 GMT

I have the same issue and i don't know how to fix this.

Re: Loading window only when Spotify starts (PC)

furymistrz — Sun, 28 Jan 2018 11:03:29 GMT

I am quoting:

Go to: Local Disc > Windows > System32 > Drivers >etc > Hosts

In Host: Open it with NotePad, remove all the lines without #, all the line who got not "#" removes them and save,

If it doesnt want to save: Just save it in Desktop and remove the original and copy/paste the one who you just saved in the Desktop.