topic Re: Severe sound issues in Desktop (Windows)

Severe sound issues

user-removed — Tue, 06 Feb 2018 06:50:47 GMT

Dear Sir/Madam,

I hope you can help, I’m at my wits end! If I am playing Spotify desktop it distorts playback audio crackling, it buzzes and distorts, stutters playback. I have updated all drivers and updated Spotify and even applied a new sound card.

I am running Windows 10 Pro x64,

Spotify version 1.0.73.345.g6c9971ef

Can somebody please advise,

Regards

Robert Sproson

Re: Severe sound issues

Sebasty — Tue, 06 Feb 2018 13:25:16 GMT

Hey @user-removed

That's not nice!

First, let's try a clean reinstall of Spotify to rule out possible in-program errors:

1. Close Spotify and uninstall it.

2. Go to %AppData% in Windows Explorer, and delete any Spotify folders you find in Local and Roaming.

3. Restart your computer.

4. Now reinstall Spotify.

If the issue persists, let me know! 🙂

Re: Severe sound issues

user-removed — Thu, 08 Feb 2018 07:02:47 GMT

Sorry, could not find my post - it had moved.........

I have clean installed the application - issue still remains??

RLG

Re: Severe sound issues

Sebasty — Fri, 09 Feb 2018 11:44:18 GMT

@user-removed

You can find your topics easily from your community profile. There's a space for your Recent Posts. 🙂

About the issue - that's strange!

Is this a recently occurring issue?
What are the exact steps you've already taken to fix this issue?

The first thing I can think of is disabling sound effects on Windows doing this:

1. Find the speaker icon on Taskbar, click on it and click the speaker icon on the opened volume slider. You'll have a small windows pop up.
2. Go to Enhancements and tick the box for disabling all sound effects.
3. Try disabling any additional sound enhancements as well such as Dolby and similar.

This setting might be the cause too:

1. Search for Sound. You can also right-click on the speaker icon on Taskbar and select 'Sounds'.

You should see a slightly smaller window named 'Sound'.

2. Go to 'Communications' tab and set Windows to 'do nothing'.

3. Click OK.

Keep me posted. 🙂