topic Re: windows desktop cutting out every few seconds in Desktop (Windows)

windows desktop cutting out every few seconds

rmaggard — Sun, 18 Mar 2018 15:05:28 GMT

Yesterday Spotify started cutting out out every 1-2 seconds during all playback on my windows desktop machine. I've tried changing streaming quality and turning off hardware acceleration and still have the same problem. Help!

Re: windows desktop cutting out every few seconds

Sebasty — Sun, 18 Mar 2018 15:11:08 GMT

Hey @rmaggard

That's not really nice! Don't worry, I'm here to help you 🙂

I'd like to know what version of Spotify (if you installed from Windows Store or downloaded from Spotify) and operating system are you running, so I can assist you better. 🙂

Re: windows desktop cutting out every few seconds

rmaggard — Sun, 18 Mar 2018 15:16:29 GMT

Looks like 1.0.75 and windows 10

Re: windows desktop cutting out every few seconds

Sebasty — Sun, 18 Mar 2018 15:32:40 GMT

@rmaggard

You can check it in Spotify too - click the three dots upper left - Help - About. 🙂

Anyway, I would suggest clean reinstall, it's useful for wiping out any possible in-program errors:

1. Close Spotify and uninstall it.

2. Go to %AppData% in Windows Explorer, and delete any Spotify folders you find in Local and Roaming folders.

3. Restart your computer.

4. Install Spotify.

These dropouts, did they just start to happen randomly or was there some event before this (installing updates or anything)?

Let me know how it goes!

Re: windows desktop cutting out every few seconds

rmaggard — Sun, 18 Mar 2018 15:37:01 GMT

Yes, the version is 1.0.75.483 in "about".

Just suddenly started happening (I've used for a few years and never had problem before). Windows did do an update last week, but was working fine. I will try the clean install and see what happens. Thx.

Re: windows desktop cutting out every few seconds

rmaggard — Sun, 18 Mar 2018 16:01:07 GMT

Thanks..the clean install worked! Up and running and clear as a bell now.