topic Re: web player not working in Desktop (Windows)

web player not working

r3dc0at — Sat, 24 Mar 2018 22:51:07 GMT

the web player just won't play songs for me, i've tried reloading, logging out and logging back in, and even turning off my computer and back on, songs just won't play

Re: web player not working

Sebasty — Sun, 25 Mar 2018 13:02:16 GMT

Hey @r3dc0at

I suggest trying out the following:

1. Ensure that "This web player" is selected in the Spotify Connect button, it's between Queue and Volume.

2. Wipe your browser's cookies and cache.

3. Go to a random album and hit the three dots on any song to select "Copy song link". Now paste this to your browser's address bar and hit Enter.
This should force the web player to open the album and start playing the song. Hit play if it doesn't play anything yet.

4. Go to Spotify webpage, log in if you're not logged in yet and select any album in the "Jump back in" section. This should open the web player and make it play the album you selected.

Keep me posted 🙂

Re: web player not working

r3dc0at — Sun, 25 Mar 2018 20:03:00 GMT

when i try to click the Spotify Connect button nothing happens

Re: web player not working

Sebasty — Mon, 26 Mar 2018 10:22:33 GMT

Hey @r3dc0at

That's a bit strange.

Did other tricks do anything?

If you're using an antivirus software on this machine, make sure it's not dropping Spotify's connections. You can also try another network connection (mobile hotspot or a different wifi).

If you have another user or a friend with Spotify around, try with these if the issue persists.

Report back on how it goes 🙂