topic Cutting Music in Desktop (Windows)

Cutting Music

Leliton — Mon, 26 Mar 2018 15:37:18 GMT

Dear all, #spotify

Since 2 weeks ago I start having this problem. I star my playlist and ALL the musics start cutting all the time, like more than 10 times each sound. I already reinstalled the program, but did't fixed this problem. Please I need a urgent solution.

Thanks

#spotify #support

Re: Cutting Music

Sebasty — Mon, 26 Mar 2018 15:56:06 GMT

Hey @Leliton

That sounds weird! Do you have this issue when using the web player too (https://open.spotify.com/)?

Please let me know the following:

1. the Spotify version (the three dots upper-left - Help - About Spotify)

2. Premium or Free membership

3. the operating system of your computer

Keep me posted. 🙂

Re: Cutting Music

Leliton — Mon, 26 Mar 2018 19:03:29 GMT

Hi,

Thank you for your reply...

Answers in Red:
That sounds weird! Do you have this issue when using the web player too (https://open.spotify.com/)?
No, the music are perfect on the web player.

Please let me know the following:
1. the Spotify version (the three dots upper-left - Help - About Spotify)
1.0.75.483.g7ff4a0dc (Windows Store version)
2. Premium or Free membership
Premium
3. the operating system of your computer
Windows 10 Pro

Thanks again
Leliton

Re: Cutting Music

Sebasty — Mon, 26 Mar 2018 22:59:53 GMT

Hey @Leliton

I suggest checking if your antivirus or similar program is scanning Spotify streams or blocking something.
A few AV's do that which have resulted in audio dropouts for some users. 🙂

You can also try reinstalling Spotify - check here on how to!

Keep me posted!