topic Re: [Web Player] Album/Playlist disappearing after clicking on it in Desktop (Windows)

[Web Player] Album/Playlist disappearing after clicking on it

dbarani — Tue, 20 Mar 2018 19:58:39 GMT

When I land in a Artist page and I click to a Album/Single to open the Album/Single page, and then I return back to the Artist page, the Album/Single I just clicked on disappear. Anyone with the same issue?

Edit: I run Spotify Web Player from Opera 51.0.2830.55, Windows 7 with a Premium Account.

Re: [Web Player] Album/Playlist disappearing after clicking on it

mojoris — Tue, 20 Mar 2018 17:25:17 GMT

Same thing here, can't see the album I'm currently playing when I get back to the artist page. Sometimes even other albums disappear. Awful bug.

And I've been noticing some terrible lags in the web player too in the last few months, especially when I try to open a new tab in the browser or return to the Spotify tab.

Re: [Web Player] Album/Playlist disappearing after clicking on it

hortond00 — Tue, 20 Mar 2018 19:47:53 GMT

I just posted a duplicate of this issue, sorry I didn't see yours sooner. The same thing is happening to me. Web player, free account, current version of Google Chrome

Re: [Web Player] Album/Playlist disappearing after clicking on it - Status changed to: Need more info

Julian — Thu, 22 Mar 2018 16:50:06 GMT

Hi everyone, welcome to the Spotify Community!

This is odd. In this case, we'd like you to log out from your account and restart your device. Also, make sure to clean cache and cookies from your internet browser and try to use the web player one more time.

If it happens again, let us know the model of the device you're using, the operating system and the internet browser you're using to access the web player.

We'd also like you to use your account from the desktop app if possible and let us know if the same thing happens over there.

Keep us posted.

Re: [Web Player] Album/Playlist disappearing after clicking on it

arleafs — Thu, 22 Mar 2018 16:42:18 GMT

I have had this same issue from my web player account. I am a premium user as well.

Re: [Web Player] Album/Playlist disappearing after clicking on it

Julian — Thu, 22 Mar 2018 16:56:21 GMT

Hi @arleafs, welcome to the Spotify Community!

In this case, can you try what we suggested in our previous response in this thread? If you continue with the problem after that, send us the information we requested.

PD: For everybody having this issue, make sure to add your vote at the top of this thread.

Re: [Web Player] Album/Playlist disappearing after clicking on it

dbarani — Thu, 22 Mar 2018 17:01:54 GMT

OP here: I restarted the PC and the issue disappeared. I had that browser tab opened by 4 days ago.

Maybe it was just this fact. Please wait someone else response to declare this issue fixed. It could be something else. Thank you everyone for collaboration.

Have a good day

Re: [Web Player] Album/Playlist disappearing after clicking on it

Julian — Thu, 22 Mar 2018 17:33:05 GMT

That's great @dbarani! We're glad to know it's back working for you.

@arleafs, @hortond00 and @mojoris. Take your time to try the steps on our first response and let us know if you can get it to work again. If you continue to have the issue, make sure to send us the info we requested so we can keep looking into this.