topic Re: Desktop keeps stopping tracks in Desktop (Windows)

Desktop keeps stopping tracks

LJB123 — Thu, 19 Apr 2018 17:16:23 GMT

Any idea why my spotify desktop keeps stopping tracks randomly? Sometimes they will restart if I hit play again, other times it just won't start again. Only seems to happen on desktop, it works fine on the app

Re: Desktop keeps stopping tracks

Sebasty — Thu, 19 Apr 2018 17:50:50 GMT

Hey @LJB123

Just to clarify - are you using the desktop app that you downloaded either from Spotify or Windows Store, or are you using Chrome/Firefox to use the web player (open.spotify.com)?

I can help you better if I know what kind of Spotify we are talking about 🙂

Re: Desktop keeps stopping tracks

LJB123 — Thu, 19 Apr 2018 17:54:17 GMT

Hi!

I'm just using chrome. I literally typed spotify into google and it was the first desktop player that came up.

Re: Desktop keeps stopping tracks

Sebasty — Thu, 19 Apr 2018 18:38:24 GMT

@LJB123

You can try installing the downloadable desktop app. It will have more features as well! For example, if you have Premium, you can download music for (in-app) offline listening. 🙂

Look into this article on how to get it.

If you wish to continue using the web player, I recommend deleting cookies and cache.

Do this in Chrome:

1. At the top right, click More. (the vertical dots)
2. Click More Tools and then Clear browsing data.
3. At the top, choose a time range. To delete everything, select All time.
4. Next to "Cookies and other site data" and "Cached images and files," check the boxes.
5. Click Clear data.

Let me know how you get on!

Re: Desktop keeps stopping tracks

LJB123 — Thu, 19 Apr 2018 18:48:15 GMT

I installed the app and it is now working perfectly. Thank you!