topic Re: Premium account but no valid profile ??? in Desktop (Windows)

Premium account but no valid profile ???

aliyanavarro — Thu, 19 Oct 2017 17:30:03 GMT

Help! I have a premium account in Spotify. It says "The specified user does not have a valid profile ???

Also.. Spotify does not post on my activity log anymore even if I re-toggle the switch and removing the app and adding it again.

How do I fix the problem? :(((

Re: Premium account but no valid profile ???

feelikeastrangr — Thu, 19 Oct 2017 17:58:32 GMT

Hey @aliyanavarro, thanks for being a part of the Spotify Community! That's no fun. Lets start with getting you logged into your Premium account. Have you doublechecked your subscription page as a first step?

Re: Premium account but no valid profile ???

Laura1807 — Thu, 19 Oct 2017 19:33:59 GMT

I have this exactly same problem.

Spotify worked just fine yesterday, but today I got this same error message.

I use Spotify on Win10.

Re: Premium account but no valid profile ???

Hybridsoldier01 — Fri, 20 Oct 2017 18:42:43 GMT

Exactly the same problem here...

Re: Premium account but no valid profile ???

ECHO496 — Sat, 21 Oct 2017 02:19:20 GMT

Same issue! Uninstalled the app, and go the exact same error when I tried to launch Spotify after reinstalling.

Re: Premium account but no valid profile ???

aliyanavarro — Sun, 22 Oct 2017 05:30:51 GMT

it is fixed now after i restarted my laptop 🙂 . thanks anyway!

Re: Premium account but no valid profile ???

mavebangarang — Mon, 06 Nov 2017 20:37:21 GMT

I have the same problem and I do use windows 10 as well...

What does it want from me 😞

Re: Premium account but no valid profile ???

SteveeB — Mon, 13 Nov 2017 13:52:31 GMT

I get the same issue:

"C:\Program Files\WindowsApps\SpotifyAB.SpotifyMusic_1.66.478.0_x86__zpdnekdrzrea0\SpotifyMigrator.exe

The specified user does not have a valid profile."

Windows 10 - spotify music app, downloaded from the microsoft store.

Re: Premium account but no valid profile ???

user-removed — Tue, 14 Nov 2017 16:19:59 GMT

I have this same issue as well. Is it something to do with windows 10? or maybe it is caused by an external issue? like drivers, or internet security problems?

Re: Premium account but no valid profile ???

feelikeastrangr — Fri, 17 Nov 2017 21:18:51 GMT

Hi @user-removed and crew, thanks again for posting to Spotify Community. I've escalated this thread to a moderator to advise on this recurring issue with Windows 10.

Re: Premium account but no valid profile ???

Exia00taku — Sat, 18 Nov 2017 15:57:27 GMT

yeah i got the same problem :((((((( rip tunes

Re: Premium account but no valid profile ???

feelikeastrangr — Tue, 21 Nov 2017 18:11:02 GMT

Hey everyone on this thread! First step to try is a reinstall if experiencing trouble with Windows. Let us know how that goes!

Re: Premium account but no valid profile ???

90svangogh — Tue, 21 Nov 2017 18:22:19 GMT

I have the excact same problem and it keeps saying 504 Gateway Time-out when I try to get onto my account

Re: Premium account but no valid profile ???

SteveeB — Wed, 22 Nov 2017 09:57:18 GMT

Reinstalling worked for me. Thanks.

Re: Premium account but no valid profile ???

jewong3 — Mon, 18 Dec 2017 02:37:54 GMT

Uninstalling and reinstalling the app did not work for me 😞 Getting the same error message.

Re: Premium account but no valid profile ???

jacob07 — Thu, 18 Jan 2018 05:10:53 GMT

Hi I reinstaled the app and its still not working and still comes up with the same message. it only happens when spotify is downloaded from windows store

Re: Premium account but no valid profile ???

hetole — Tue, 13 Feb 2018 09:25:06 GMT

I've got the same problem, but i've also had it with the "Slack" app in win10 store before. Reinstalling the app did not work for me either.

Re: Premium account but no valid profile ???

user-removed — Mon, 23 Apr 2018 09:00:01 GMT

Same issue here. Reinstalling and rebooting didn't help.

Re: Premium account but no valid profile ???

SteveeB — Mon, 14 May 2018 09:16:10 GMT

After reinstalling, this worked for a couple of months and now I am experiencing the same problem. Tried reinstalling from the windows store again and this has not resolved the issue.