topic Spotify Desktop - Black Screen in Desktop (Windows)

Spotify Desktop - Black Screen

lanvyngo — Tue, 01 May 2018 16:00:27 GMT

Every time I open my Desktop Spotify app on Windows 7, all that appears is a black screen. I think this might have had to do with the most recent update. I've tried uninstalling and reinstalling and running in compatiblity mode. I also tried turning off hardware acceleration. Any ideas on how to fix this?

Re: Spotify Desktop - Black Screen

Sebasty — Tue, 01 May 2018 16:17:00 GMT

Hey @lanvyngo

That's strange!
No issues with that here. If you meant Windows update, could you check what the most recently installed updates were about? 🙂

You can try out the clean reinstall. Maybe that will help with this:
1. Close Spotify and uninstall it.
2. Go to %AppData% in Windows Explorer, and delete any Spotify folders you find in Local and Roaming folders.
3. Restart your computer.
4. Install Spotify.

Let me know how it goes!

Re: Spotify Desktop - Black Screen

santiagogiovann — Tue, 01 May 2018 16:32:12 GMT

Same problem here in Windows 10. After installing the big update from yesterday I see a all black screen in spotify.

Re: Spotify Desktop - Black Screen

santiagogiovann — Tue, 01 May 2018 16:34:20 GMT

after resintalling when I launch it, I see a frame with no content. It's only a border

Re: Spotify Desktop - Black Screen

Sebasty — Tue, 01 May 2018 16:56:27 GMT

Hey @santiagogiovann

Was this a Windows update that you installed?

I recommend looking into any available updates for drivers (mainly those for graphics) as well as reinstalling the graphics driver. This IntoWindows article gives more detailed description on how to reinstall that. 🙂

I'd also suggest trying out the Windows Store version of Spotify

Keep me posted!

Re: Spotify Desktop - Black Screen

lanvyngo — Tue, 01 May 2018 19:35:02 GMT

Hi! Thank you for the suggestion. I tried that but unfortunately still does not work. I am referring to a Spotify update, not a Windows update 🙂