topic Re: Scratching and popping noises during music in Desktop (Windows)

Scratching and popping noises during music

beepmoller — Fri, 04 May 2018 01:38:08 GMT

Hello, I have a serious issue with the Spotify app. I'm using it on a Windows 10 Hewlett Packard computer, which I bought a few days ago. I downloaded the Spotify app, expecting it to work. It doesn't.

The music makes cracking and popping noises when I play songs.

I have repeatedly reinstalled the Spotify app for Windows 10, and it still doesn't help with this issue. Please let me know how to fix it.Thanks.

Re: Scratching and popping noises during music

DerMoriz — Fri, 04 May 2018 13:48:05 GMT

The source of the noise is maybe your headphones/speaker. Do you got the same issue on another platform like Youtube?

Re: Scratching and popping noises during music

beepmoller — Fri, 04 May 2018 15:51:16 GMT

No, I don't have the same problem on You Tube.

I am not using earphones or external speakers.

Try this

CohanPlayz — Fri, 04 May 2018 15:54:48 GMT

Press Ctrl + Alt + Delete, Go to Task Manager. Click Spotify then press End Process. Run Spotify again and it should be working

Re: Try this

beepmoller — Fri, 04 May 2018 16:00:42 GMT

It still doesn't work. I still get the crackling noises.

Ok do this then:

CohanPlayz — Fri, 04 May 2018 16:06:08 GMT

Delete Spotify then go to Control Panel. Delete ALL the Spotify files. then download it again. tell me if it works!

Re: Ok do this then:

beepmoller — Fri, 04 May 2018 17:39:51 GMT

I'm sorry, it still makes the crackling noises.

Thank you for trying.

Re: Ok do this then:

CohanPlayz — Fri, 04 May 2018 17:41:03 GMT

I did my best to help 🙂

Re: Scratching and popping noises during music

SadE54 — Sat, 05 May 2018 08:08:30 GMT

Do you have the same problem if you're listen spotify using Web app ?

Re: Ok do this then:

Sebasty — Sat, 05 May 2018 09:18:04 GMT

Hey @beepmoller

The causes for this kind of issue can be pretty tricky to hunt down. However, I do have a few suggestions to offer:

The Windows audio settings have been causing issues for people before:

The audio enhancements:

1. Go to Taskbar, find and click on the speaker icon. Click the speaker/device icon again on the volume slider popup.

2. Go to Sound Enhancement tab and disable them.

3. If there are additional tabs like Dolby or similar, try disabling these too.

The Communications setting:

1. Find the speaker icon on Taskbar again. Right-click on it and select Sounds.

2. In the opened window go to COmmunications and set Windows to do nothing.

And if you're using third-party antivirus software, I suggest taking a look that it doesn't scan Spotify streams. Some AV programs have http scanning and similar things and this may cause interrupted audio flow in Spotify.
It should be possible to whitelist Spotify if that's the case.

Let me know how it goes 🙂

Re: Ok do this then:

beepmoller — Sat, 05 May 2018 17:01:41 GMT

This seems to have worked. Thank you very much for your efforts.

Re: Scratching and popping noises during music

beepmoller — Sat, 05 May 2018 17:02:15 GMT

No, I don't. Thanks.