topic Re: Web Player not working in Desktop (Windows)

Web Player not working

Sled_Deddson — Wed, 16 May 2018 22:58:27 GMT

So this just started today for me and it's been a huge problem, everytime I go on the web player on the PC it starts up normally with the home page but then a few seconds later it just completely blacks out. I've tried restarting the computer, reloading the page, clearing cache and cookies and even tried different computers but it still happens. Hopefully there's a solution to this..I've put a few pictures down below to show what has happened.At first it starts out like normalThen after a few seconds it just completely blacks out.

Re: Web Player not working

Vnze — Thu, 17 May 2018 07:35:38 GMT

I have the same issue, did you find a solution?

Re: Web Player not working

el_minablo — Thu, 17 May 2018 09:53:36 GMT

Exactly the same issue since 3 days...

On "Win7 enterprise" & "Win 10", with "Chrome"

Re: Web Player not working

saghish — Thu, 17 May 2018 11:46:28 GMT

I have the same issue! I've tested on different browsers and different OS and it's the same.

Re: Web Player not working

williamjwyckoff — Thu, 17 May 2018 14:36:02 GMT

Same issue here.

Re: Web Player not working

whoseonit — Thu, 17 May 2018 20:31:54 GMT

I have this exact same issue. I tried the chat support and they didn't seem to believe me, just kept telling me it works for them so it must be ok.

Re: Web Player not working

Sled_Deddson — Thu, 17 May 2018 20:59:47 GMT

OK so I think I might've found a solution but only really a temporary one. When Spotify blacks out, after a few seconds there should be either an "I" in a cirlce or the word: "Secure" next to the URL, click the "I" or "Secure" and it will bring down a menu, go into cookies and remove all of them for the web player. After doing that reload the page and log back in, after that it should be working just as new. But if you reload the page it will happen again so I wouldn't chock this as an actual sollution, just a temporary one.

Re: Web Player not working

Sebasty — Thu, 17 May 2018 21:24:56 GMT

Hey all!

That's bizarre! It's also not something that's happening to me in either browsers I try (Firefox and Chrome).

I wonder if the same still happens when you try opening the web player from a different spot, such as your playlists or your Daily Mixes.

I also recommend trying the web player using another internet connection as well as another user account (if possible).
Restarting the router might be helpful.

Keep me posted 🙂

Re: Web Player not working

ninoamigo — Fri, 18 May 2018 02:19:47 GMT

nope, tried it, but still the same. black page.

Web Player Black Screen

get_in_the_van — Fri, 18 May 2018 16:32:22 GMT

Not working. Used to work. Only shows blank black screen. No error message. Cleared cache and cookies: no effect.

Re: Web Player not working

Sebasty — Fri, 18 May 2018 17:19:27 GMT

Hey @ninoamigo, @get_in_the_van and others 🙂

Another user contacted Spotify Support and they went through some troubleshooting. The user found a cure to the issue. This is the post.

In short - try playing something on your Spotify app on mobile or desktop, and see if the web player stays functional.

Keep me posted. 🙂

Re: Web Player not working

captianrex — Fri, 18 May 2018 23:19:24 GMT

That did the trick for me, thanks

Re: Web Player not working

CCCMikey — Sat, 19 May 2018 02:33:00 GMT

That worked for me too. Thanks 🙂

Re: Web Player not working

loubat99 — Sat, 19 May 2018 02:53:54 GMT

Yep, that did the trick. Strange solution... thanks though!

Re: Web Player not working

ninoamigo — Sat, 19 May 2018 07:10:26 GMT

**bleep**, yes, this solution worked for me too... simple yet, major bug overlooked. am happy as long as i got my tunes, thx

Re: Web Player not working

Vnze — Sun, 20 May 2018 09:10:04 GMT

Unfortunately I still have this issue 😞 your trick did not work

Re: Web Player not working

Alanfry — Mon, 21 May 2018 23:10:09 GMT

Solution: After hours of frustration of desktop / web app not working...and trying things from other posts... I found a proxy setting in the desktop app and did the following: Load desktop app --> Go to settings (near user profile) --> Scroll down --> click advanced --> scroll to proxy settings ---> change to No Proxy. Before this nothing else I tried was working. Not sure if the wrong proxy setting is something spotify updates had caused or my ISP, but had stopped working until I made the 'No Proxy' setting change. Hope this helps others avoid the frustations.