topic Re: Spotify freezing with ADS in Desktop (Windows)

Spotify freezing with ADS

theultimate0117 — Sun, 06 May 2018 22:24:35 GMT

Everytime I approach an advertisement (one of the official spotify ones] it doesn't load and then I have to relaunch spotify to listen to my music

Re: Spotify freezing with ADS

rwojcik — Sun, 06 May 2018 22:30:17 GMT

I am experiencing the same problem with Windows 10. It just started recently.

Re: Spotify freezing with ADS

v77 — Mon, 07 May 2018 13:54:40 GMT

Major issue for me today. Freezing on the Spotify official ads.

Re: Spotify freezing with ADS

Timhartwick — Mon, 07 May 2018 20:09:12 GMT

Same problem here. Windows 10 version. Freezes on ads every time now.

Re: Spotify freezing with ADS

Raven1111 — Tue, 08 May 2018 07:23:52 GMT

I'm having this problem also.

Re: Spotify freezing with ADS

GypsyR — Tue, 08 May 2018 17:40:07 GMT

More. Totally freezes when an ad comes up. At the moment I got it to go through a 30 second ad which appeared to play but it was silent. It then locked up at the end of the ad. The ad won't clear so the next song can come on. Shut down and restart it works until it's time for another ad.

Re: Spotify freezing with ADS

Femalenerdrage — Wed, 09 May 2018 14:09:36 GMT

The same thing happens here and it's always for an allstate ad.

Re: Spotify freezing with ADS

jennbailey — Wed, 09 May 2018 14:22:17 GMT

Ditto on Windows 8.1. Just started recently.

Re: Spotify freezing with ADS

ludstuen — Sun, 20 May 2018 02:19:45 GMT

Same here - Windows 7, experiencing with Allstate ad.

Re: Spotify freezing with ADS

Kundarr — Sun, 10 Jun 2018 14:23:22 GMT

I have the same issue. Any fixes/workaround?

Re: Spotify freezing with ADS

arthurmaturo — Wed, 13 Jun 2018 07:03:21 GMT

Me too. Ads freeze Spotify and unless I click pause - play, the app will remain frozen. Sometimes I have to quit and restart the app. It would be nice if Spotify could fix this. I'm running High Sierra on an Macbookair. So this is not limited to PC or Mac.

Re: Spotify freezing with ADS

Petya — Wed, 27 Nov 2019 09:51:35 GMT

Hey all,

Thanks for letting us know about this! That's not cool, so let's try some more troubleshooting steps.

Can you tell us what happens after you try these:

A clean reinstall (more effective than a quick reinstall). We strongly recommend you to do it as a first step.
Playing Spotify in Web Player or on a different device.
Check if the PC drivers are updated.
Try running Spotify in Safe Mode.
Check the Firewall settings.
Try a different network.
Check your host files.

If these don't work, confirm all the steps you've tried so far and let us know your Spotify version.

Keep us posted!