topic Re: Cannot access the premium features after payment in Desktop (Windows)

Cannot access the premium features after payment

Aswin008 — Thu, 24 May 2018 15:15:30 GMT

Plan

Premium

Country

Sweden

Device

Motorola Moto X Play, Dell Inspiron 13z

Operating System

Android Noughat 7.1.1, Microsoft Windows 10

My Question or Issue

I have recently upgraded to the premium account, however I am not able to access it accross any platforms. I have tried reinstalling the apps both on the desktop and the mobile along with logging in and ou several times.

Re: Cannot access the premium features after payment

Melody — Thu, 24 May 2018 15:16:50 GMT

Hey @Aswin008.

Thanks for coming to the Community!

We'd recommend firstly checking out the steps here.
If this doesn't do the trick however, let us know 🙂

Many thanks,

Re: Cannot access the premium features after payment

Aswin008 — Thu, 24 May 2018 16:20:21 GMT

Hi,

I have checked the above steps however it's still not working. How long does it take for the payment to be processed? I can see that it's concertrc to premium in my account but not reflected onto any of my devices