topic Re: I can't login to Spotify from my desktop in Desktop (Windows)

I can't login to Spotify from my desktop

Durness — Tue, 09 Jan 2018 16:00:36 GMT

Hello

For some reason I cannot login to Spotify from my desktop.. The internet works fine, but when I go to the login page and enter my username and password the entire screen fades and everything just freezes??

Please Help!! It has been frozen for the last 3 hours, and everytime I reload the app on my desktop it just does the same thing..

Re: I can't login to Spotify from my desktop

indymaat — Tue, 09 Jan 2018 17:38:55 GMT

I have the same issues, my company laptop just did a new fresh migration to windows 10 from windows 7 today. All internet applications work fine. Even Spotify web player works fine. But as wel as the normal .exe installer as the windows 10 store installer gave me the exact same issue as OP.

Re: I can't login to Spotify from my desktop

Durness — Tue, 09 Jan 2018 18:08:09 GMT

This is the exact smae issue that I am getting on my work laptop.. Please let me know if you figure out a way to fix it!

Re: I can't login to Spotify from my desktop

indymaat — Tue, 06 Feb 2018 11:54:31 GMT

Insert waiting meme

Re: I can't login to Spotify from my desktop

cwallis — Thu, 08 Feb 2018 08:37:16 GMT

Please let me know if you find a solution to this, i have the same problem very frustrating!

Re: I can't login to Spotify from my desktop

indymaat — Wed, 07 Mar 2018 08:19:41 GMT

It has been nearly 2 months....

Re: I can't login to Spotify from my desktop

gterran — Tue, 03 Apr 2018 14:58:39 GMT

Same issue here. Just happened yesterday, uninstalled then reinstalled and nothing.

Re: I can't login to Spotify from my desktop

miaomeow — Thu, 05 Apr 2018 13:45:02 GMT

Same problem here, would really like to know when there is a fix. Hate using the web interface.

Re: I can't login to Spotify from my desktop

iagbogba — Fri, 04 May 2018 08:21:11 GMT

I'm having the same issue...

Re: I can't login to Spotify from my desktop

demijayyyyyyy — Wed, 16 May 2018 04:19:42 GMT

I'm having this same issue.
Has there been any solution?

Re: I can't login to Spotify from my desktop

freekb0y — Wed, 16 May 2018 20:47:23 GMT

I am experiencing the same type of behavior on my windows 7 X64 machine. After the weekend I opened up the app and had the no internet connection issue. After trying to remove the local user file from /Appdata/Roaming/Spotify and Appdata/local/spotify and reauthenticating I could not login at all. I reinstalled the app and was presented with the same issue. I have tried reinstalling multiple times. I have uninstalled and deleted all relevent folders and shortcuts restarted and reinstalled with the same outcome. Is there any other solutions?

Re: I can't login to Spotify from my desktop

obernard77 — Thu, 17 May 2018 01:30:27 GMT

Same here. Windows 7. No error messages or feedback. Just a red circle with a line through it when the mouse hovers over the login fields. This issue was also raised about a month before this thread in Dec 2017 but that thread was closed: https://community.spotify.com/t5/ratings/ratingdetailpage/message-uid/3801167/rating-system/forum_topic_metoo

Please help, Spotify.

Re: I can't login to Spotify from my desktop

freekb0y — Thu, 17 May 2018 15:36:12 GMT

I have also noticed that there are four spotify processes running at the same time when I launch the player. Not sure if this is typical behaviour but a response from the spotify team to help troubleshooting would be great. What I have not tried is creating a new profile and logging onto that.

Re: I can't login to Spotify from my desktop

FizzyD — Fri, 18 May 2018 14:09:21 GMT

So what I've seen is this:

I had the same issue with my work laptop. What worked was disconnecting it from the protected wi-fi and connecting it to another (e.g. personal hotspot) and now it's working.

Re: I can't login to Spotify from my desktop

0z-_sjb8anlk4 — Thu, 24 May 2018 16:56:17 GMT

it has been recently happening to me too. It started off by staying offline for days without end, and the offline button wasn't on and I did have internet, so I uninstalled and reinstalled but I came to where y'all have been.

Re: I can't login to Spotify from my desktop

1gbg_dr-yee0w — Thu, 24 May 2018 21:29:33 GMT

I have the same problem as everyone else here. Windows 7 machine. Everything was working fine until about three weeks ago.

When I logged into Spotify on the PC it says I am offline (I'm not). I followed instructions on here to reinstall Spotify. Spotify wouldn't actually uninstall, the uninstaller kept crashing. I did manage to redownload Spotify and reinstall it.

Then the problem changed, now I cannot log in. I put in my correct log in credentials and the log in screen just hangs. It doesn't progress at all. I can use Spotify on my Android phone just fine but the desktop version has been broken for weeks. 😞

Re: I can't login to Spotify from my desktop

Nanakidagger — Mon, 28 May 2018 13:29:19 GMT

Fixed it by updating the proxy settings in Spotify. It doesn't seem to automatically detect it.

Re: I can't login to Spotify from my desktop

0z-_sjb8anlk4 — Mon, 28 May 2018 23:29:40 GMT

how do you update proxy settings and what do you use

Re: I can't login to Spotify from my desktop

Sharra398 — Thu, 31 May 2018 16:26:44 GMT

Spotify? This is still an issue!

Re: I can't login to Spotify from my desktop

f-fw820_pb6q — Fri, 01 Jun 2018 15:58:40 GMT

Hi, had issues that started with Spotify being off-line. Uninstalled and reinstalled and then couldn't log on. Log-in window just froze. Spotify was great and kept me sane. I suspect it has something to do with the security settings for my work internet. I will keep visiting to see if I can ever get it to log me in.