topic Re: Cant log in, error code 17 on Windows 10 in Desktop (Windows)

Cant log in, error code 17 on Windows 10

jefi01 — Sat, 09 Jun 2018 03:06:44 GMT

Hi, out of the blue Spotify wouldnt let me log in today. I would be so grateful for any help on how to fix this!

When i try to log in the error message says (translated) "A firewall may be blocking Spotify. Change its settings to allow Spotify through.You may also want to try to change the proxy settings (error code: 17)".

I have tried logging on offline (same + error code 31), uninstalling and reinstalling, change the firewall settings and googleing advice. I run Spotify on Windows 10 Home (laptop) and to my knowledge there was no unusual activity like change of antivirus programe/software/internetconnection/update/etc between the day before when everything worked fine and the folloing day when i couldnt log in.

Any help or advise would be much appreciated!

Thanks / Jenny

Re: Cant log in, error code 17 on Windows 10

Felinix — Sun, 10 Jun 2018 13:34:02 GMT

I've encountered the same problem today and couldn't find the solution.

Re: Cant log in, error code 17 on Windows 10

yxrpi_pg-lqe9 — Sun, 10 Jun 2018 19:55:03 GMT

Same problem here, error code 17. Bought brand new ms surface notebook yesterday, can't log in.

Re: Cant log in, error code 17 on Windows 10

_01jl-q6eo6n2 — Mon, 11 Jun 2018 04:14:33 GMT

Me too! I couldn't log in to my account today. Can any admin check up on this please? At least a reply that a solution is currently being worked out

Re: Cant log in, error code 17 on Windows 10

MidoMaher — Mon, 11 Jun 2018 17:36:48 GMT

The same with me

Re: Cant log in, error code 17 on Windows 10

-2140muc8_ilq — Mon, 11 Jun 2018 21:02:20 GMT

I can't get in either and I have tried to log in with the antivirus and everything off but it didn't work. I can use online on the computer but it is not the same as having the app...

Re: Cant log in, error code 17 on Windows 10

user-removed — Tue, 12 Jun 2018 09:41:21 GMT

Same with me.

Re: Cant log in, error code 17 on Windows 10

Peebo — Wed, 13 Jun 2018 00:49:52 GMT

Hi,

This issue is one I'm also dealing with. Funny enough it's only on the application. I can log on to the browser and use the web player with no problem.

Could someone escalate this? I really miss using the application

Re: Cant log in, error code 17 on Windows 10

DarkFilmsGFX — Wed, 13 Jun 2018 07:10:32 GMT

same problem in windows 7..

hope it'll be fixing

Re: Cant log in, error code 17 on Windows 10

Sir_kw — Wed, 13 Jun 2018 07:22:50 GMT

Same problem... premium user here

Re: Cant log in, error code 17 on Windows 10

Sir_kw — Wed, 13 Jun 2018 07:24:21 GMT

Windows 10 here experiencing the same issue, premium user, please fix, thx

Re: Cant log in, error code 17 on Windows 10

Sir_kw — Wed, 13 Jun 2018 07:25:53 GMT

I have also tried re-downloading through microsoft store, checked through my firewall exceptions for applications. Solution not found.

Re: Cant log in, error code 17 on Windows 10

Sir_kw — Wed, 13 Jun 2018 07:46:52 GMT

I have tried re-installing through microsoft store, clearing data of spotify apps in AppData/Roaming, and regedit, also looking through firewall exceptions. Nothing works. Please help solve this problem thanks

Re: Cant log in, error code 17 on Windows 10

chaman_rawat — Wed, 13 Jun 2018 11:02:10 GMT

Did any body solve it yet I'm facing the same problem in windows 10 32bit??

Re: Cant log in, error code 17 on Windows 10

k55y-wwwr2_4h — Wed, 13 Jun 2018 16:45:29 GMT

same issue....on a Mac

Re: Cant log in, error code 17 on Windows 10

panthersrb — Thu, 14 Jun 2018 07:53:46 GMT

Same problem.

Windows 10 x64 build 16299

Re: Cant log in, error code 17 on Windows 10

fanaticnoob98 — Thu, 14 Jun 2018 18:17:06 GMT

Do you guys also happen to use BitDefender by any chance?

Re: Cant log in, error code 17 on Windows 10

jefi01 — Fri, 15 Jun 2018 03:02:47 GMT

I emailed support as well and here is their answer (no solution, but just in case it might help anybody else):

Thanks for reaching out to us. We're sorry to hear you're having trouble accessing your account. No worries, we're here to help you get in.

We've taken a look at your xxxxx account and can see that there was a problem processing your last payment, so we paused your subscription. This can happen if your payment method expires. Paused accounts can't listen to music until you update the payment method or cancel the subscription.

Don't worry though, we can help. We've unpaused your subscription and you're back on the Free, ad-supported service. This means you can listen to music again right away. You can resubscribe again at any time.

We're sorry for the inconvenience it has caused you.

Just let us know if there's anything else that we can help you with. We'll get back to you in a beat!

Which is true, i didnt want the premium anymore and just didnt pay (obviously not a good idea to stop the service that way) But i still have to the same error code 17/firewall/proxy setting message which i told them, so I'll let you know if Spotify gives me any good advice about it.

Re: Cant log in, error code 17 on Windows 10

jefi01 — Fri, 15 Jun 2018 03:05:32 GMT

And no i dont use BitDefender

Re: Cant log in, error code 17 on Windows 10

modestcb — Fri, 15 Jun 2018 06:54:30 GMT

https://gyazo.com/a14c5d20b051c92a9b1707c8f3d3f2a8

same thing, right? i've been looking for answers, but it seems to just be an error worldwide.