topic Re: Song banner enables itself when i open spotify in Desktop (Windows)

Song banner enables itself when i open spotify

w-altsu — Tue, 19 Jun 2018 17:23:43 GMT

Plan

My plan is Premium

Country

Finland

Device

Pc built by me

Operating System

Windows 10

My Question or Issue

How to disable song banner permanently, now its coming up every time i start my pc and spotify and start a song with a media key.. Please gimme help. Thanks!

Re: Song banner enables itself when i open spotify

SergioDavid — Thu, 21 Jun 2018 20:48:13 GMT

Hey @w-altsu, welcome to the Community!

Can you give us a bit more info on what's going on with your app? Screenshots showing the issue would also be super helpful.

We'd also like to know what troubleshooting you've already tried.

Let us know how it goes.

Re: Song banner enables itself when i open spotify

oznslv — Tue, 26 Jun 2018 06:10:36 GMT

Hi @SergioDavid,

I am experiencing the same issue. I use Spotify Windows desktop app and my account is premium. Everytime I start Spotify app it enables song banner automatically. I go to settings to turn off the feature which is already turned off before, I see that toggle is already off but it still shows the banner when I use media keys on my keyboard. I turn on and off the "show desktop overlay when usingmedia keys" toggle and everything works fine. However, when I turn off and then turn on the app, it still does the same thing.

Re: Song banner enables itself when i open spotify

w-altsu — Thu, 28 Jun 2018 07:15:35 GMT

Exaclty the same problem that i have, now we just need a solution to it!

Re: Song banner enables itself when i open spotify

g3n — Thu, 28 Jun 2018 16:17:27 GMT

I have same problem. Spotify Development team, please add this to your bug tracker.

Thanks 😄

Re: Song banner enables itself when i open spotify

Alfredo — Fri, 29 Jun 2018 02:03:18 GMT

Hey @w-altsu and @oznslv!

Could you send us your Spotify version numbers? Also, just to confirm, if you hed to the Spotify Settings > Display Options, is "Show announcements about new releases" off, and it resets back to on?

Have you tried to reinstall the Spotify app? Give it a shot and let us know how it goes.

All the best.

Re: Song banner enables itself when i open spotify

oznslv — Fri, 29 Jun 2018 05:37:05 GMT

Hello Alfredo,

It is "1.0.83.318.g6c07039d"

Secondly, no "Show announcements about new releases" button does not turn on automatically, it was off and it is still off everytime I started the Spotify app.

Also, yes I tried reinstall but still the same problem.

Thank you.

Re: Song banner enables itself when i open spotify

IT_Consultant — Fri, 29 Jun 2018 10:01:22 GMT

Hi,

This is happening for me (version 1.0.83.318.g6c07039d) and it is beyond annoying.

One thing, this is a fairly recent issue.

Re: Song banner enables itself when i open spotify

Alfredo — Sat, 30 Jun 2018 00:12:55 GMT

Hey everyone!

Thanks for getting back to us with this info.

Just to confirm, are you all using the Windows store version of Spotify? If so, try uninstalling it, and downloading the installer directly here.

Let us know if that does the trick.

Cheers.

Re: Song banner enables itself when i open spotify

oznslv — Mon, 02 Jul 2018 05:46:09 GMT

Nope, I do not use windows store version of Spotify. I installed directly from installer. Spotify's latest version has this problem. I hope the team solve it asap.

Re: Song banner enables itself when i open spotify

Alfredo — Mon, 02 Jul 2018 23:35:25 GMT

Hey @oznslv.

Thanks for the info!

Let'stry turning off Hardware Acceleration under View to see if it helps.

Keep us posted.

Re: Song banner enables itself when i open spotify

IT_Consultant — Tue, 03 Jul 2018 08:39:09 GMT

Update,

The banner (mini-player and volume control) have not appeared for a few days - have Spotify released a hot-fix?

I am using the downloaded version of Spotify - although I do not know if Windows 10 has decided to do something "helpful" and changed to the app store version.

Re: Song banner enables itself when i open spotify

Barathon — Wed, 04 Jul 2018 06:39:52 GMT

@IT_Consultant

I'm using the desktop client and there was an update either yesterday or the day before. I haven't encountered the issue since then, so it should be fixed. 😄

Re: Song banner enables itself when i open spotify

IT_Consultant — Wed, 04 Jul 2018 07:28:03 GMT

Thanks, that must be it.

Re: Song banner enables itself when i open spotify

Alfredo — Fri, 06 Jul 2018 01:49:48 GMT

Hey everyone!

We're glad to hear the latest update has taken care of this issue.

If anything else comes up, feel free to open a new thread.

All the best.