topic Re: Problem with ads in Desktop (Windows)

Problem with ads

crazydecibel — Wed, 04 Jul 2018 07:32:52 GMT

Three weeks ago I downloaded the app of Spotify for desktop on Windows 10. All is good, up to when the ads come in: the music stops and the ads doesn't start until I touch on the Play button. Since this happens every 30 minutes or less, it's quite tedious to click on the app every time.

What can I do? Thank you

Plan Free

Country Italy

Device Notebook ASUS

Operating System Windows 10

Re: Problem with ads

Loxer — Wed, 04 Jul 2018 08:41:52 GMT

Hey, thanks for reaching out.

I know it sounds simple, but it's often overlooked. Could you try restarting your device? If that doesn't help, try a quick clean reinstallation of the app. Just follow the steps here.

If you're still having trouble, could you let me know the exact version of Spotify and the exact version of the operating system you're running?

I'll see what I can suggest!

Re: Problem with ads

crazydecibel — Wed, 04 Jul 2018 12:33:53 GMT

I have just tried what you suggested, and it seems working good now; I'll let you know later on if the same problem appears again.

Meanwhile, I thank you for the help!