topic Re: CANNOT PLAY ANY MUSIC in Desktop (Windows)

CANNOT PLAY ANY MUSIC

hgw53t — Wed, 04 Jul 2018 21:44:26 GMT

Plan

Free/Premium

Country- U.S.A.

Device

Toshiba Laptop Computer

Operating System

Windows 7 Home Premium (32-bit)

My Question or Issue- Working fine until today. I made no changes to computer before this happened. I cleared web cache and cookies (on the particular site only) and refreshed Firefox Browser (newest version). I even tried a private window with same results.

I do not want to install the app on this computer. What could I try?

Re: CANNOT PLAY ANY MUSIC

Loxer — Wed, 04 Jul 2018 22:32:26 GMT

Hey there! Welcome to the Community.

I am sorry to hear that you’re having trouble with Spotify!

I see that you have tried to solve this, but could you please try it on another browser?

Try it and tell me how that goes 🙂

Re: CANNOT PLAY ANY MUSIC

hgw53t — Fri, 06 Jul 2018 00:45:01 GMT

Hi- I did install the app. I saw as soon as it opened the first time, there was a message that stated I would need to enable an exception through Windows Firewall. I did & the app worked fine. I then went to the website (open.spotify.com) & tried it again. It worked fine. I had been using the website over 500-times & never had that problem. Why? The only message I saw immediately prior to the initial problem was that I kept seeing messages that stated a web page is slowing down my Firefox Browser. The options were either wait or stop. I clicked on stop. That is when the problem actually started.