topic Trouble downloading in Desktop (Windows)

Trouble downloading

Zealot897 — Fri, 06 Jul 2018 17:26:09 GMT

Plan

Premium

Country

U.S.

Device

Desktop Computer

Operating System

Windows 7

My Question or Issue

When I try to download a playlist, Spotify stalls and I get the message "Waiting for connection". However, I'm connected to the internet.

Re: Trouble downloading

Loxer — Fri, 06 Jul 2018 18:12:30 GMT

Hey, thanks for reaching out.

I know it sounds simple, but it's often overlooked. Could you try restarting your device? If that doesn't help, try a quick clean reinstallation of the app. Just follow the steps here.

If you're still having trouble, could you let me know the exact version of Spotify and the exact version of the operating system you're running?

I'll see what I can suggest!