topic Search bugs in Desktop (Windows)

Search bugs

user-removed — Sun, 22 Jul 2018 01:35:02 GMT

Plan

Premium

Country

Canada

Operating System

Windows 7

My Question or Issue

The search engine is very bugged !

A lot of time, it does not find the titles/artist/albums.

Example : type : "more bounce to the ounce"

Result : NO RESULT FOUND

But the title DO exists :

Please FIX THIS PROBLEM !

We can't find titles, artits, and albums !

Thanks

SergioDavid — Fri, 27 Jul 2018 18:59:21 GMT

Hey @user-removed, welcome to the Community!

Sorry to hear you're having trouble with searching tracks on your device. We'll definitely be able to help out though.

Are you in Offline Mode when you try to look up a track? If so, disabling it should help. You can find the steps for this here.

If that's not the case, you can try it out on a different network to see if it helps.

Let us know how it goes 🙂

user-removed — Fri, 27 Jul 2018 21:11:31 GMT

Hi !
The problem disapeared.
It happens sometimes, and i dont know why.
Thanks

SergioDavid — Wed, 08 Aug 2018 13:23:48 GMT

Hey @user-removed.

Thanks for getting back to us.

Are you getting an error message when this happens to you? If so, try restarting the app to see if it makes a difference.

Let us know how it goes.