https://community.spotify.com/t5/Desktop-Windows/virus/m-p/4533202#M62910 <P><STRONG>Plano</STRONG></P><P>Free</P><P><STRONG>Country</STRONG></P><P>&nbsp;Brasil</P><P>&nbsp;</P><P><STRONG>Operating System</STRONG></P><P>Windows 10</P><P><STRONG>My Question or Issue</STRONG></P><P><STRONG>Hoje eu instalei o spotify no meu pc novo, faz um tempinho que eu já tenho ele(uns 3 meses), mas ainda está novo e nunca deu problema, mas justamente hpje que eu instalei o spotify e ele(pc) desligou 2 vezes enquanto eu executava o programa.</STRONG></P><P><STRONG>Gostaria que verificassem isso ou me desse uma ajuda, por que faço tudo ouvindo música, e não quero remover o spotify, mas também preciso do meu pc funcionando direito para trabalho.</STRONG></P><P><STRONG>Outro motivo que me faz acreditar que seja um bug ou virús está na imagem a seguir:&nbsp;</STRONG></P><P><span class="lia-inline-image-display-wrapper lia-image-align-center" image-alt="Não sei se é normal, e gostaria de ajuda" style="width: 400px;"><img src="https://community.spotify.com/t5/image/serverpage/image-id/90367iCBE54BE683343368/image-size/medium?v=v2&amp;px=400" role="button" title="bug.png" alt="Não sei se é normal, e gostaria de ajuda" /><span class="lia-inline-image-caption" onclick="event.preventDefault();">Não sei se é normal, e gostaria de ajuda</span></span></P><P>&nbsp;</P><P>&nbsp;</P> Mon, 23 Jul 2018 15:27:12 GMT marcus35 2018-07-23T15:27:12Z https://community.spotify.com/t5/Desktop-Windows/virus/m-p/4533202#M62910 <P><STRONG>Plano</STRONG></P><P>Free</P><P><STRONG>Country</STRONG></P><P>&nbsp;Brasil</P><P>&nbsp;</P><P><STRONG>Operating System</STRONG></P><P>Windows 10</P><P><STRONG>My Question or Issue</STRONG></P><P><STRONG>Hoje eu instalei o spotify no meu pc novo, faz um tempinho que eu já tenho ele(uns 3 meses), mas ainda está novo e nunca deu problema, mas justamente hpje que eu instalei o spotify e ele(pc) desligou 2 vezes enquanto eu executava o programa.</STRONG></P><P><STRONG>Gostaria que verificassem isso ou me desse uma ajuda, por que faço tudo ouvindo música, e não quero remover o spotify, mas também preciso do meu pc funcionando direito para trabalho.</STRONG></P><P><STRONG>Outro motivo que me faz acreditar que seja um bug ou virús está na imagem a seguir:&nbsp;</STRONG></P><P><span class="lia-inline-image-display-wrapper lia-image-align-center" image-alt="Não sei se é normal, e gostaria de ajuda" style="width: 400px;"><img src="https://community.spotify.com/t5/image/serverpage/image-id/90367iCBE54BE683343368/image-size/medium?v=v2&amp;px=400" role="button" title="bug.png" alt="Não sei se é normal, e gostaria de ajuda" /><span class="lia-inline-image-caption" onclick="event.preventDefault();">Não sei se é normal, e gostaria de ajuda</span></span></P><P>&nbsp;</P><P>&nbsp;</P> Mon, 23 Jul 2018 15:27:12 GMT https://community.spotify.com/t5/Desktop-Windows/virus/m-p/4533202#M62910 marcus35 2018-07-23T15:27:12Z https://community.spotify.com/t5/Desktop-Windows/virus/m-p/4535330#M63075 <P><SPAN data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;Hey @Tomsisho, welcome to the Community!\n\n\nWe hope you don't mind if we reply in English. If you'd like help in Spanish, you can reach out to us via email.&quot;}" data-sheets-userformat="{&quot;2&quot;:513,&quot;3&quot;:[null,0],&quot;12&quot;:0}">Hey <a href="https://community.spotify.com/t5/user/viewprofilepage/user-id/21805134">@marcus35</a>, welcome to the Community!<BR /><BR />We hope you don't mind if we reply in English. If you'd like help in Portuguese, you can reach out to us via email.</SPAN></P> <P>&nbsp;</P> <P><SPAN data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;Hey @Tomsisho, welcome to the Community!\n\n\nWe hope you don't mind if we reply in English. If you'd like help in Spanish, you can reach out to us via email.&quot;}" data-sheets-userformat="{&quot;2&quot;:513,&quot;3&quot;:[null,0],&quot;12&quot;:0}">There's no need to worry about the username. It looks like you made an account through Facebook and disconnected it.</SPAN></P> <P>&nbsp;</P> <P><SPAN data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;Hey @Tomsisho, welcome to the Community!\n\n\nWe hope you don't mind if we reply in English. If you'd like help in Spanish, you can reach out to us via email.&quot;}" data-sheets-userformat="{&quot;2&quot;:513,&quot;3&quot;:[null,0],&quot;12&quot;:0}">About the issue you're having, your device restarts only when Spotify is open? Try making it so that Spotify doesn't open on start up to see if the issue persists.</SPAN></P> <P>&nbsp;</P> <P><SPAN data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;Hey @Tomsisho, welcome to the Community!\n\n\nWe hope you don't mind if we reply in English. If you'd like help in Spanish, you can reach out to us via email.&quot;}" data-sheets-userformat="{&quot;2&quot;:513,&quot;3&quot;:[null,0],&quot;12&quot;:0}">If so, it'd be best for you to try a&nbsp;<A href="https://support.spotify.com/using_spotify/troubleshooting2/reinstallation-of-spotify/" target="_blank">clean reinstall</A>&nbsp;to see if it helps.</SPAN></P> <P>&nbsp;</P> <P><SPAN data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;Hey @Tomsisho, welcome to the Community!\n\n\nWe hope you don't mind if we reply in English. If you'd like help in Spanish, you can reach out to us via email.&quot;}" data-sheets-userformat="{&quot;2&quot;:513,&quot;3&quot;:[null,0],&quot;12&quot;:0}">Let us know how it goes.</SPAN></P> Thu, 26 Jul 2018 20:51:55 GMT https://community.spotify.com/t5/Desktop-Windows/virus/m-p/4535330#M63075 SergioDavid 2018-07-26T20:51:55Z