Spotify stream count not updating

schwizzle — Thu, 26 Jul 2018 17:23:01 GMT

Plan

Premium

Country

Device

Dell Inspirion 3656

Operating System

Windows 10

My Question or Issue

I am an artist, and I notice that my stream counts have not updated since July 22. On that day, I had 1,868 streams on one song and the next day, in the spotify for artists app, it showed it had gained 12 plays but it still said 1,868 on the desktop app. After restarting my computer the next day, it still showed it had 1,868 even though it should have been at 1,882 because of the streams it had gained the past two days. Even huge artists like twenty one pilots or NF have not updated since then. If it helps any, I use distrokid. Please fix this!

Re: Spotify stream count not updating

Noah — Thu, 26 Jul 2018 23:14:37 GMT

Hey @schwizzle,

Welcome to the community!

I'd recommend getting in touch with the Spotify Artist Services team by using this contact form. They'll be able to take a look backstage and provide you with more information.

Have a great day 🙂

topic Re: Spotify stream count not updating in Desktop (Windows)

Spotify stream count not updating

Re: Spotify stream count not updating