Spotify crashes computer

edmetz — Fri, 27 Jul 2018 14:44:10 GMT

Plan

Premium

Country

USA

Device

HP EliteDesk desktop

Operating System

Windows 7

My Question or Issue

About a month ago, my computer crashed whenever Spotify opened. I uninstalled and then every time I tried to reinstall it my computer would crash again. I even tried deleting all of the files on my computer that contained the word "spotify" and reinstalling but the problem still occured. When I restart my computer after the crash the icon for Spotify is just a page (screenshot attached) on both the desktop and the start menu and I can't open it. I can still use the web player but it's so much worse than the

Re: Spotify crashes computer

Loxer — Fri, 27 Jul 2018 15:01:15 GMT

Hey, thanks for reaching out.

I know it sounds simple, but it's often overlooked. Could you try restarting your device? If that doesn't help, try a quick clean reinstallation of the app. Just follow the steps here. If it doesn't work try to use this more advanced guide 🙂

If you're still having trouble, could you let me know the exact version of Spotify and the exact version of the operating system you're running?

I'll see what I can suggest!

topic Re: Spotify crashes computer in Desktop (Windows)

Spotify crashes computer

Re: Spotify crashes computer