topic Re: Stream Counter is not working in Desktop (Windows)

Stream Counter is not working

djrelaxingsound — Wed, 25 Jul 2018 19:54:44 GMT

Country

Germany

Operating System

Windows 10

My Question or Issue

Hi,

I have my own music on spotify. The "Spotiy for Artists" app shows me, that I had streams the last 3 days, but the counter doesn't count anything. The number 19,499 isn't changing.

No matter which OS I use, the number won't change.

Does Spotify has got an issue with the streamcounter?

thanks,

Pete

Re: Stream Counter is not working

Luke — Thu, 26 Jul 2018 16:46:40 GMT

Hey @djrelaxingsound, thanks for reaching out.

I know it sounds simple, but it's often overlooked. Could you try restarting your device? If that doesn't help, try a quick clean reinstallation of the app. Just follow the steps here.

If you're still having trouble, could you let me know the exact version of Spotify and the exact version of the operating system you're running?

I'll see what I can suggest!

Re: Stream Counter is not working

djrelaxingsound — Fri, 27 Jul 2018 15:28:00 GMT

Hi Luke,

thanks for your answer.

No matter what Operating System I use, in every app (Windows, iOS) it shows not

correctly the streams I had before. Now it's adding plays, but it's not the correct

number of streams. Yesterday, I had about 600 plays, which I know from the

"Spotify For Artists" app. A few days ago, I had 19,499 all time plays for one of my

songs. Now I have 19,977 plays. Today, a few hours ago, I had 19,906. No matter

which app I use, Spotify shows me (in every Spotify app on Windows 8, 10 or iOS

10) the same amount of all-time plays.

"Spotify for Artists" shows me excactly the same amount of plays, which I have in

particular apps.

Could it be, that Spotify having a general problem with the play counter?

Thanks and regards,

Pete

Re: Stream Counter is not working

Luke — Sun, 29 Jul 2018 16:13:59 GMT

Hey again @djrelaxingsound,

Could you please send me your exact Spotify artist URI, so the Spotify team can take a closer look at the account 🙂

Have a nice day!

Luke