topic Radio error-Failed to load in Desktop (Windows)

Radio error-Failed to load

FapassaurusRex — Wed, 08 Aug 2018 19:33:21 GMT

Plan

Free

Country

Romania

Device

Desktop PC

Operating System

Windows 10

My Question or Issue

Hey....some days ago i saw my radio is saying ''Error Failed to load'' and i deactivated that haardware acceleration and nothing happens....tried to do some more accounts if they have the same problem....and they do....someone knows a solution for this?

Re: Radio error-Failed to load

Sebasty — Thu, 09 Aug 2018 16:11:33 GMT

Hey @FapassaurusRex

I'd suggest the following method, especially when other features (like Friend Feed and the Daily Mixes) are also having troubles. 🙂

Just follow this:

1. open Notepad as an administrator (right-click - Open as Administrator)
2. go to File - Open and navigate to

C:\Windows\System32\drivers\etc

3. Choose "All Files" instead of "Text Documents" next to the File Name box. You'll see a handful of files. Pick hosts and click on Open.
4. The file is opened. You will see a block of text with # in front of each line and might see entries like

0.0.0.0 website.com
127.0.0.1 website2.com

Check for any entries with spotify or fastly in the address. Examples may look like:

0.0.0.0 weblb-wg.gslb.spotify.com
0.0.0.0 prod.b.ssl.us-eu.fastlylb.net

(and any variations inbetween)
5. If you do find any, you can delete the line. You can also add a # in front of the line, that's 'commenting out'.
6. Save your changes. Restart Spotify.

You can also try removing all lines to see what happens.

Let me know how you get on 🙂

Re: Radio error-Failed to load

FapassaurusRex — Thu, 09 Aug 2018 15:11:27 GMT

I have to delete every line with ''spotify'' and ''fastly'' i find or just lines like in the example you gave me?

Re: Radio error-Failed to load

Jose_M — Thu, 09 Aug 2018 15:19:06 GMT

Hello! I understand you have to delete all the lines containing "spotify" or "fastly".

Happy listening, Jose 🙂

Re: Radio error-Failed to load

FapassaurusRex — Thu, 09 Aug 2018 15:20:42 GMT

Yeah...tought about that too....i ll just way for him to reply....

Re: Radio error-Failed to load

Jose_M — Thu, 09 Aug 2018 15:23:55 GMT

Perfect! Let us know if that works 🙂

Re: Radio error-Failed to load

FapassaurusRex — Thu, 09 Aug 2018 15:40:52 GMT

Yep it worked it shows me the Radio thx for the help!

Re: Radio error-Failed to load

Sebasty — Thu, 09 Aug 2018 16:13:01 GMT

Hey @FapassaurusRex

@Jose_Mis correct - you should remove all lines that include Spotify or Fastly in the address.

I am glad to hear you've got it working 🙂

Re: Radio error-Failed to load

khowin — Sat, 15 Sep 2018 09:07:02 GMT

Thx bro, it realy helps me. I got this error on pc about 2 month, but now its fine 🙂