Desktop App crashes

Veniamin_Shuler — Thu, 30 Aug 2018 10:15:41 GMT

Plan

Premium

Country

USA

Device

Dell XPS 13

Operating System

Windows 10

My Question or Issue

Problem occurs from time to time. Sometimes there is no problem during 2-3 days. sometimes it happens every 30 minutes. Sound stops. Sign "Can't play current song" appears at the top of the Desktop window. Only restart of app helps. as far as I can see this problem exist from long time ago and still have no solution

Re: Desktop App crashes

Loxer — Thu, 30 Aug 2018 12:17:51 GMT

Hi there!

I know it sounds simple, but it's often overlooked. Could you try restarting your device? If that doesn't help, try a quick clean reinstall of the app. Just follow these steps.

If you're still having trouble, could you let me know the exact version of Spotify and the exact version of the operating system you're running?

I'll see what I can suggest next!

topic Re: Desktop App crashes in Desktop (Windows)

Desktop App crashes

Re: Desktop App crashes