topic Re: Same device registered twice in offline list in Desktop (Windows)

Same device registered twice in offline list

Hell32 — Mon, 17 Sep 2018 21:37:08 GMT

Hi! I am experiencing exactly the same issue as related in https://community.spotify.com/t5/Ongoing-Issues/Multiple-registrations-of-same-device-in-offline-device-list/idi-p/2112240 that was marked as "not an issue" and closed.

In my case, the fix provided in https://support.spotify.com/uk/article/listen-offline-troubleshooting/ wont also apply.

It is more than unconvenient because my music dissapears once and again by surprise even though the limit of three devices is not truly reached.

This issue has been reported more than once by many different users ... is it already a fix for it?

Thanks and regards!

Plan

Premium

Country

Spain

Device

Laptop HP i7

Operating System

Windows 10

Re: Same device registered twice in offline list

Katerina — Wed, 19 Sep 2018 07:24:55 GMT

Hey there @Hell32,

Thanks for posting and welcome to the community!

Could you let us know if you're using an external hard drive? Also, make sure sure that your device is on the latest software version.

Further, we'd suggest performing a clean reinstall of the app on your laptop to start afresh. However, make sure to follow the steps below instead:

Open Spotify and click File in the menu bar. Select Exit.
Click the Start button. Select Settings.
Open System.
Click Apps & features, then select Spotify.
Click Uninstall. Click Uninstall again in the pop-up to confirm.
Make sure to head here and remove all offline devices.
On the Start search bar, type %AppData% and hit enter. This should open up AppData\Roaming.
In the new window that opens up make sure there's no Spotify folder showing up. If there is, you can delete it.
Make sure that there is no Spotify folder left in AppData\Local as well.
Download and install Spotify from the Windows Apps store.

Please note that you will need to redownload your offline songs one more time.

Hope to hear back good news 🙂

Re: Same device registered twice in offline list

Hell32 — Thu, 20 Sep 2018 05:43:37 GMT

Hi Katerina!

Thanks for your prompt answer. I can confirm I am not using an external HD and already tried to delete all the devices and start from scratch, trying a clean install with latest version.

Any hint will be appreciated. Thanks!

Re: Same device registered twice in offline list

Jemi — Mon, 24 Sep 2018 07:13:40 GMT

Hey @user-removed,

There seems to be something creating multiple caches. Let's try some other things:

Turn off any battery and memory optimization/saving settings and apps.
Turn off any cache-clearing apps you might have installed.
Turn off any backup settings you might have.

Let us know if that helps! 🙂