topic Re: Spotify not loading (Windows, on web) in Desktop (Windows)

Spotify not loading (Windows, on web)

syzygythesyzygy — Fri, 21 Sep 2018 19:15:40 GMT

Plan

Free

Country

USA

Device

Lenovo Yoga running Windows 10

When I open Spotify from the web (by typing spotify.com), the page does not load properly (see attachment). Clicking any visible links results in a white screen. The computer I am using has corporate filters applied on it. This issue started happening yesterday (9/20/2018). When I try to open Spotify on Web on my MacBook Air (mid-2013), the website loads properly. Does anyone know what could be causing this issue? Thank you.

Re: Spotify not loading (Windows, on web)

Sebasty — Sat, 22 Sep 2018 18:50:15 GMT

Hey @syzygythesyzygy

By corporate filters, do you mean some kind of addons or a firewall?

Both can cause issues when they happen to block Spotify traffic.

Could you try using another browser on the same computer, and try using the incognito window? 🙂
Also, do you have same kind of filters on the Macbook?

Let me know how it goes!

Re: Spotify not loading (Windows, on web)

syzygythesyzygy — Sun, 23 Sep 2018 18:08:06 GMT

My corporation uses the Sophos Firewall program. The MacBook does not have the same filters, and the other browsers on my computer, Edge and Internet Explorer, have similar results.

Re: Spotify not loading (Windows, on web)

Sebasty — Mon, 24 Sep 2018 16:20:37 GMT

@syzygythesyzygy

In this case I'd suggest checking your hosts file, if you're able to use Administrator rights on your Lenovo.

1. open Notepad as an administrator (right-click - Open as Administrator)
2. go to File - Open and navigate to

C:\Windows\System32\drivers\etc

3. Choose "All Files" instead of "Text Documents" next to the File Name box. You'll see a handful of files. Pick hosts and click on Open.
4. The file is opened. You will see a block of text with # in front of each line and might see entries like

0.0.0.0 website.com
127.0.0.1 website2.com

Check for any entries with spotify or fastly in the address. Examples may look like:

0.0.0.0 weblb-wg.gslb.spotify.com
0.0.0.0 prod.b.ssl.us-eu.fastlylb.net

They can look different from the examples.
5. If you do find any, delete the line. You can also add a # in front of the line, that's 'commenting out'.
6. Save your changes. Restart browser.

Let me know how it goes 🙂