topic Re: Playlist stops playing after Supertramp - Fool's Overture in Desktop (Windows)

Playlist stops playing after Supertramp - Fool's Overture

jaspoid-0934 — Sat, 22 Sep 2018 10:10:16 GMT

Plan

Premium

Country

Netherlands

Device

PC and Laptop (multiple devices), iPhone

Operating System

Windows 10, iOS 10.

My Question or Issue

Not sure where to post this, but every time after playing Fool's Overture (https://open.spotify.com/track/25KYhx2XbHxMChvCg0pOna?si=rXoe1VOFQpe3ENMC-PGI1A), Spotify does not advance to the next song.
I noticed that the album lists the song as 10:58 but the end time in the player is 10:57.

Re: Playlist stops playing after Supertramp - Fool's Overture

Jemi — Tue, 25 Sep 2018 11:36:06 GMT

Hey @jaspoid-0934, help's here.

Does this happen in both the Web Player and the Spotify app? If only the Web Player, could you try opening the player in an incognito window and try again?

We're also wondering if this happens with other albums, and if the next song plays anyway. A video of this would be very helpful.

Keep us posted!

Re: Playlist stops playing after Supertramp - Fool's Overture

jaspoid-0934 — Tue, 25 Sep 2018 17:41:58 GMT

it happened on mobile (iOS) and in the desktop player (Windows)

~~btw, the length of the song is now listed as 10:53~~ (my bad, that was the album version, the problem occurs in the live version).

I tested again today and now it moves to the next song in the list. So I guess this is fixed now. Thank you very much for your help.

Re: Playlist stops playing after Supertramp - Fool's Overture

Jemi — Mon, 01 Oct 2018 10:44:58 GMT

Hey again @jaspoid-0934,

Great to hear that 🙂

Tried it from our side it looks okay. If you encounter this again, just get back to us and we'll take a closer look.

Cheers! 🙂

Re: Playlist stops playing after Supertramp - Fool's Overture

jaspoid-0934 — Mon, 01 Oct 2018 11:01:24 GMT

It happened again yesterday. The version that has the problem is the live from paris one, not the regular album version