Spotify starts, only black screen

paraplu — Fri, 21 Sep 2018 13:04:44 GMT

I currently cannot use the webplayer at all.

Plan

Premium

Country

Germany

Device

Windows 7, Chrome **bleep**.0.3497.100

My Question or Issue

When I open open.spotify.com after logging in, I briefly see the normal screen with all the playlists etc. But after ~0.5 seconds the screen turns black. I cleared the browser cache and cookies, but still have the same problem.

In the console I see the following javascript errors (note I masked some ids with HIDDEN as I don't know if they're sensitive information):

Cross-Origin Read Blocking (CORB) blocked cross-origin response https://spotify.demdex.net/event?d_cid=HIDDEN&d_sid=HIDDEN. with MIME type application/json. See https://www.chromestatus.com/feature/5629709824032768 for more details.
Image (async)
n.loadResourceEl @ sync.min.js:1
value @ sync.min.js:1
(anonymous) @ sync.min.js:1
(anonymous) @ sync.min.js:1
o.onreadystatechange @ sync.min.js:1
XMLHttpRequest.send (async)
(anonymous) @ VM638:1
value @ sync.min.js:1
value @ sync.min.js:1
(anonymous) @ sync.min.js:1
n @ sync.min.js:1
(anonymous) @ sync.min.js:1
(anonymous) @ sync.min.js:1
(anonymous) @ sync.min.js:1
tpid=177274e9-31da-41de-9f63-48b8b5c75111:1 GET https://bcp.crwdcntrl.net/5/c=10105/tp=VSIQ/tpid=177274e9-31da-41de-9f63-48b8b5c75111 403 (Forbidden)
Image (async)
url @ vt-150.js:1
taskrunner @ vt-150.js:1
taskrunner @ vt-150.js:1
execLogicTask @ vt-150.js:1
logics @ vt-150.js:1
taskrunner @ vt-150.js:1
taskrunner @ vt-150.js:1
run @ vt-150.js:1
(anonymous) @ vt-150.js:3
vendor.de982c47.js:1 Uncaught TypeError: Y.isTrack is not a function
at Module.ct (web-player.5a7144f3.js:1)
at web-player.5a7144f3.js:1
at web-player.5a7144f3.js:1
at web-player.5a7144f3.js:1
at web-player.5a7144f3.js:1
at web-player.5a7144f3.js:1
at Object.dispatch (web-player.5a7144f3.js:1)
at e.value (web-player.5a7144f3.js:1)
at e.value (web-player.5a7144f3.js:1)
at fa (vendor.de982c47.js:1)
at la (vendor.de982c47.js:1)
at ca (vendor.de982c47.js:1)
at Do (vendor.de982c47.js:1)
at Object.enqueueSetState (vendor.de982c47.js:1)
at a.v.setState (vendor.de982c47.js:1)
at a.onStateChange (vendor.de982c47.js:1)
at Object.notify (vendor.de982c47.js:1)
at e.notifyNestedSubs (vendor.de982c47.js:1)
at a.onStateChange (vendor.de982c47.js:1)
at y (vendor.de982c47.js:1)
at vendor.de982c47.js:1
at web-player.5a7144f3.js:1
at web-player.5a7144f3.js:1
at web-player.5a7144f3.js:1
at web-player.5a7144f3.js:1
at web-player.5a7144f3.js:1
at web-player.5a7144f3.js:1
at web-player.5a7144f3.js:1
at web-player.5a7144f3.js:1
at web-player.5a7144f3.js:1
at web-player.5a7144f3.js:1
at web-player.5a7144f3.js:1
at web-player.5a7144f3.js:1
at web-player.5a7144f3.js:1
at web-player.5a7144f3.js:1
at web-player.5a7144f3.js:1
at web-player.5a7144f3.js:1
at web-player.5a7144f3.js:1
at Object.dispatch (vendor.de982c47.js:1)
at h.<anonymous> (web-player.5a7144f3.js:1)
at h.s.emitEventSync (vendor.de982c47.js:1)
at h.<anonymous> (vendor.de982c47.js:1)
at p (vendor.de982c47.js:1)
at e (vendor.de982c47.js:1)

Re: Spotify starts, only black screen

paraplu — Fri, 21 Sep 2018 13:19:15 GMT

I tried it again, it works again. Don't know what that hickup was 😉

Re: Spotify starts, only black screen

Peter — Mon, 24 Sep 2018 12:41:11 GMT

Hey @paraplu.

Glad to hear it's working again!

Give us a shout if you experience any other issues. We'll be right here 🙂

Take care,

Re: Spotify starts, only black screen

mikestevenson94 — Sat, 29 Sep 2018 17:26:21 GMT

Hello!

Every time i go to spotify weblayer https://open.spotify.com, my screen becomes black and i cant even right click to inspect. I cleared my cache and browsing data...and the same problem anyway.

I've checked several times on different browsers and different computers, but there's the same problem everywhere.

Also i made sure that my FLASH is enabled on spotify.webplayer, i've even installed some additional devices for my computer.

I even got a Spotify Premium...

Re: Spotify starts, only black screen

Jemi — Mon, 01 Oct 2018 13:29:18 GMT

Hey @mikestevenson94,

This should be solved now. Can you try again?

Let us know how it goes 🙂

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