topic Re: Go to Artist Radio Error in Desktop (Windows)

Go to Artist Radio Error

mcahid — Wed, 03 Oct 2018 17:03:12 GMT

Plan

Premium

Country

Turkey

Device

Operating System

Windows 10

My Question or Issue

I get an error message everytime I click on "Go to Artist Radio". Also radio tab won't play any songs.

Re: Go to Artist Radio Error

Loxer — Wed, 03 Oct 2018 17:26:37 GMT

Hi there!

I know it sounds simple, but it's often overlooked. Could you try restarting your device? If that doesn't help, try a quick clean reinstall of the app. Just follow these steps.

If you're still having trouble, could you let me know the exact version of Spotify and the exact version of the operating system you're running?

I'll see what I can suggest next!

Re: Go to Artist Radio Error

mcahid — Wed, 03 Oct 2018 18:40:04 GMT

Hey,

I uninstalled Spotify with one of those complete uninstaller programs. My first attempt was success I was able to access to the radio tabs of artists. However, problem started to occur randomly after some time also Radio tab won't load and an error message appears ( Error Failed to load).

Thank you for your fast reply. I really appreciate your help!

Re: Go to Artist Radio Error

Loxer — Wed, 03 Oct 2018 18:46:17 GMT

Hey @mcahid,

Could you check this thread regarding your issue as it has helped many other users with the same problem?

Thanks 🙂

Re: Go to Artist Radio Error

mcahid — Fri, 05 Oct 2018 13:06:35 GMT

Hey again,

I think the problem is somehow connected with Windows 10 and drivers. I formatted my drive and installed Windows 7 Professional instead of Windows 10 and now Spotify works like a charm without any flaw. I encountered some graphical glitches on Windows 10 and various problems like radio and continuous offline mode even when connected to the internet.

Also thank you again for your reply @Loxer !

Re: Go to Artist Radio Error

Loxer — Fri, 05 Oct 2018 12:25:45 GMT

Really happy that you solved it! 🎉

If you need help anything else don't hesitate to ask 😉