topic Re: Bug or Not? in Desktop (Windows)

Bug or Not?

YahTehgz — Mon, 01 Oct 2018 07:04:52 GMT

Hi guys.

I experience this awhile ago. I'm on my Spotify (Desktop App) I'm trying to arrange my songs by categories. I even created folders and sub-folders to group them accordingly. But, as I'm doing this, something strange that happens. This is what I did:

This is functioning Ok.

But as I keep on navigating around, this thing happen. (Notice the circled icon, it's pointing downward, so it should show the sub-files in it, but it doesn't.)

Note: I didn't delete the files under that folder.

But when I create a new playlist by dragging a song to "New Playlist" (As shown below) those error above will be working fine again.

Please feel free to replicate what I did. And lemme know about your insights.

Thanks have a nice day!

Sincerely,

Re: Bug or Not?

davidcola — Tue, 02 Oct 2018 02:58:44 GMT

Hi @YahTehgz

I have been able to reproduce this, and can safely assume it is a bug. Although a minor one, Spotify team should be able to fix this soon. Thanks for your post! I'm sure they will get on it.

-davidcola 🙂

Re: Bug or Not?

Katerina — Sat, 06 Oct 2018 09:31:28 GMT

Hey there @YahTehgz and @davidcola,

Thanks for posting!

We'd first suggest trying a clean reinstall of the app on your desktop device by following the steps below:

Open Spotify and click File in the menu bar. Select Exit.
Click the Start button. Select Settings.
Open System.
Click Apps & features, then select Spotify.
Click Uninstall. Click Uninstall again in the pop-up to confirm.
Make sure to head here and remove all offline devices.
On the Start search bar, type %AppData% and hit enter. This should open up AppData\Roaming.
In the new window that opens up make sure there's no Spotify folder showing up. If there is, you can delete it.
Make sure that there is no Spotify folder left in AppData\Local as well.
Download and install Spotify from the Windows Apps store if you're on Windows 10. If you're on an earlier Windows version or on a Mac, download the app here and install it.

Please note that you will need to redownload your offline songs one more time.

Let us know how it goes 🙂