topic device switching reshuffles playlist in Desktop (Windows)

device switching reshuffles playlist

Vare272 — Wed, 17 Oct 2018 21:12:59 GMT

Plan

Free/Premium

Country

Device

Samsung Galaxy S8+ and a custom pc

Operating System

Android Oreo, Windows 10

My Question or Issue

so, I have a system of listening to music that I go by, so I go through three different playlists every day about, but whenever I switch from my computer to my phone or vice versa the playlists reshuffles, occasionally this doesn't happen even when the shuffle option is turned on when switching devices, how do i fix this.

Re: device switching reshuffles playlist

Peter — Tue, 30 Oct 2018 12:08:50 GMT

Hey @Vare272.

Thanks for reaching out to us and letting us know about this. We'll be glad to help you out!

Just to confirm, by "reshuffle", do you mean that the songs are shuffled from the beginning so that you might hear a song that you've already heard before again?

Are you using the Connect feature when switching from PC to phone and vice versa? If so, could you open the queues on both devices and check that they are the same (while also having the shuffle function on)?

Keep us posted!