topic Re: Lost Songs in Desktop (Windows)

Lost Songs

russearwaker — Sun, 21 Oct 2018 14:01:57 GMT

Plan

Premium

Country

Device

Operating System

Windows 10

My Question or Issue

So, over 2000 songs have disappeared from my main playlist. My password is secure, I didnt delete them, I only have 1 account and i'm not account sharing. Any ideas how i can recover them?

Cheers,

Russ

Re: Lost Songs

Billy-J — Sun, 21 Oct 2018 18:44:19 GMT

Hey @russearwaker, and welcome to the community.

Hope you're doing great!

You can easily recover your playlists by following these steps:

Log in to your account page.
Click Recover playlists in the menu on the left.
Click RESTORE by the playlist you want to recover.
Open Spotify and find the restored playlist at the bottom of your playlist collection.

If that doesn't help, please check out this support article for more info and the next steps to take.

I hope this helps! If you need help with anything else, just let me know 🙂

Re: Lost Songs

russearwaker — Sun, 21 Oct 2018 18:55:10 GMT

Hi,

the problem isn’t lost playlists, it’s lost songs on a playlist.

Re: Lost Songs

Billy-J — Sun, 21 Oct 2018 18:56:59 GMT

Hey @russearwaker.

Thanks for the clarification 🙂

In this case,please check out this guide for more info and the next steps to take.

Have a nice day!

Re: Lost Songs

russearwaker — Sun, 21 Oct 2018 18:59:51 GMT

My account has not been taken over, I’ve just lost songs on a playlist. I didn’t delete them, I logged on and they were gone.

Re: Lost Songs

DennyEMufc — Mon, 22 Oct 2018 09:41:25 GMT

Hi there, I understand your issue, songs NOT playlists? Good advice but it wouldn't help you sadly! A tricky one for sure, I presume you're using the Desktop app? Not the browser? What I would try is if you have Spotify installed on another device (phone/ tablet etc ) or even the web browser? Log in to those devices and see if the songs are missing on those too? If you don't maybe log into someone else's who u know has Spotify on their device just to check! If your missing songs do appear on the devices then perhaps it's your Desktop that's gone a bit wonky? Reinstalling your Desktop should restore your playlists to the correct state, maybe another solution will emerge? Good luck!

Maybe a reinstall might not be a bad idea anyway,

Re: Lost Songs

DennyEMufc — Mon, 22 Oct 2018 09:51:58 GMT

Just an afterthought, have you tried simply logging out then back in again?

Re: Lost Songs

Billy-J — Mon, 22 Oct 2018 10:19:55 GMT

Hey @russearwaker.

Thanks for getting back to me.

Could you provide me what the songs were, so I can check this out?

Let me know 🙂

Re: Lost Songs

Billy-J — Thu, 25 Oct 2018 01:50:43 GMT

Hey @russearwaker, and @DennyEMufc.

Thanks for the reports. Those songs shouldn't just disappear like that, and that it's very possible that they are still out somewhere, perhaps a different account.

In that case, look for any other accounts you might have to see if the songs are hiding there. You can check out this guide as well to find your accounts.

Let me know how this goes 🙂