Spotify pc issue

tama1 — Thu, 08 Nov 2018 02:07:14 GMT

Plan: Premium

Country: Canada

Device: Hp Spectre 13

Operating System: Windows 10

My Question or Issue: Spotify refuses to play on my pc and says "can't play this right now. If you have the file on yourc omputer you can import it", but it plays perfectly fine on my phone.

Re: Spotify pc issue

Billy-J — Fri, 09 Nov 2018 00:41:03 GMT

Hey @tama1, and welcome to the community.

Hope you're doing great!

I'm sorry to hear this.

I know it sounds simple, but it's often overlooked. Could you try restarting your device? If that doesn't help, try a quick clean reinstall of the app. Just follow these steps.

If you're still having trouble, could you send me a screenshot of the error message being shown? Also, can you provide me ths info:

Current PC model
Software version
App version

Let me know how this goes 🙂

topic Spotify pc issue in Desktop (Windows)

Spotify pc issue

Re: Spotify pc issue