https://community.spotify.com/t5/Desktop-Windows/Mobile-Other-Hallmark-ad-crashing-app/m-p/4605928#M67362 <P>Only noticed this occurring in the past two days. App is going to a blacked out ad screen during normal ad times. Top of app states hallmark advertisement. App becomes unresponsive until rebooted.</P> Sun, 11 Nov 2018 19:24:21 GMT ll2d7-w5d_sx 2018-11-11T19:24:21Z https://community.spotify.com/t5/Desktop-Windows/Mobile-Other-Hallmark-ad-crashing-app/m-p/4605928#M67362 <P>Only noticed this occurring in the past two days. App is going to a blacked out ad screen during normal ad times. Top of app states hallmark advertisement. App becomes unresponsive until rebooted.</P> Sun, 11 Nov 2018 19:24:21 GMT https://community.spotify.com/t5/Desktop-Windows/Mobile-Other-Hallmark-ad-crashing-app/m-p/4605928#M67362 ll2d7-w5d_sx 2018-11-11T19:24:21Z https://community.spotify.com/t5/Desktop-Windows/Mobile-Other-Hallmark-ad-crashing-app/m-p/4606967#M67376 <P>Hey <a href="https://community.spotify.com/t5/user/viewprofilepage/user-id/21490304">@ll2d7-w5d_sx</a>.</P> <P>&nbsp;</P> <P>Thanks for getting in touch!</P> <P>&nbsp;</P> <P>The app is not supposed to do that of course! Have you tried reinstalling the app to see if that solves the issue? You can reinstall the app using <A href="https://support.spotify.com/using_spotify/troubleshooting/reinstallation-of-spotify/" target="_self">these instructions</A>.</P> <P>&nbsp;</P> <P>If that didn't help, please send over the following:</P> <P>&nbsp;</P> <UL> <LI>Device</LI> <LI>OS version</LI> <LI>Spotify version</LI> </UL> <P>Let us know what the result is. Looking forward to your reply <span class="lia-unicode-emoji" title=":slightly_smiling_face:">🙂</span></P> <P>&nbsp;</P> <P>Have a nice day.</P> Tue, 13 Nov 2018 09:10:53 GMT https://community.spotify.com/t5/Desktop-Windows/Mobile-Other-Hallmark-ad-crashing-app/m-p/4606967#M67376 Guido 2018-11-13T09:10:53Z