topic Web player doesn't work in Desktop (Windows)

Web player doesn't work

ypex — Sun, 09 Dec 2018 23:52:33 GMT

Plan

Premium

Country

Chile

Device

Web

Operating System

Windows 10

My Question or Issue

Some time ago the web player stopped working in my account, in my phone and in the application works well, but on the web does not respond.

I've already cleared the cache, tried incognito mode and another browser, and it still doesn't work.

Re: Web player doesn't work

Jemi — Wed, 12 Dec 2018 10:30:00 GMT

Hey @ypex, help's here.

We first suggest that you make sure your browsers are up-to-date. Reinstalling the browsers may be necessary, but keep in mind that you may lose some data.

It's also a good idea to enable full functionality on the site settings. Check the settings of your browser to make sure everything looks alright and enabled, and nothing is blocked such as ads, pop-ups and redirects etc.

Make sure to check out any firewall settings so that Spotify is allowed as well.

Lastly, try switching network connections and see if that helps, and restart the router.

Let us know how it goes, and get back with a screenshot if it still doesn't work.

All the best!

Re: Web player doesn't work

ypex — Thu, 13 Dec 2018 00:06:50 GMT

I did everything you said and nothing happened.
When I select a song it doesn't play

Re: Web player doesn't work

ypex — Fri, 14 Dec 2018 15:32:14 GMT

Fixed it.

Went to

C:\Windows\System32\drivers\etc

Then hosts file

I erased an entry that was called

0.0.0.0 weblb-wg.gslb.spotify.com