topic Re: Spotify switching to Web Player? in Desktop (Windows)

Spotify switching to Web Player?

eSheely — Fri, 28 Dec 2018 19:03:10 GMT

Plan

Free

Country

United States

Device

iPhone X, PC

Operating System

Up to date iPhone X, Windows 10

My Question or Issue

I will be listening to Spotify and it'll randomly switch over to Web Player like someone is logged in on my account. I looked this issue up and changed my Facebook password (that's how I log in to my account) and signed out Spotify in all locations. I noticed it usually only happens during ads, but I have had it happen a few times during songs. Started a few days ago randomly. Any help would be appreciated.

Thanks,

Edward

Re: Spotify switching to Web Player?

eSheely — Sat, 29 Dec 2018 02:21:26 GMT

Still happening. Please something....

Re: Spotify switching to Web Player?

Peter — Wed, 02 Jan 2019 12:59:04 GMT

Hey @eSheely.

Thanks for reaching out to us about this, and apologies for the late reply!

First, are there any other symptomps which might suggest that your account has been taken over by an unauthorised user? These may include one of the following:

Your password is no longer working
The email address associated with your account has changed
Playlists have disappeared or been added
Subscription changes

Even if there aren't any signs, we recommend that you follow all the steps listed under the heading What do I do if my account has been taken over?, just to make sure.

If, after you've had your account secured after reaching out to Customer Support and you've waited a few days, the issue presents itself again, then do get back in touch with us here and we'll see what we can do.

Hope that helps! We'll be looking out for your reply.