topic Re: Spotify installer stopped working in Desktop (Windows)

Spotify installer stopped working

NameNotFound74 — Tue, 15 Jan 2019 17:44:39 GMT

Plan

Premium

Country

Czech Republic

Operating System

Windows 8.1

My Question or Issue

Hello, I have problem instaling spotify on my PC, whenever i open the spotify setup, it crashes and stops working. I tried to perform a clean uninstall but nothing worked. Thanks for help

Re: Spotify installer stopped working

Brunelicia — Wed, 16 Jan 2019 17:00:36 GMT

Hi there,

I recommend you to try installing the Spotify directly from the Windows Store app.

It's available here.

Hope this helps! 🙂

Re: Spotify installer stopped working

NameNotFound74 — Wed, 16 Jan 2019 17:08:12 GMT

i am runnig windows 8.1. To be able to install spotify via microsoft store, i would have to be running windows 10

Re: Spotify installer stopped working

Brunelicia — Wed, 16 Jan 2019 18:31:34 GMT

This issue seems to be with usernames that contain special characters.

You need to create a new temporary folder in C:\(outside the 'Users' folder), put there the installer file and run it from there.

The full installer could help too: http://download.spotify.com/SpotifyFullSetup.exe

(Make sure you're running the installer as Administrator → right-click and "Run as Administrator".

It has helped another Windows8.1 user too 😉

Re: Spotify installer stopped working

NameNotFound74 — Wed, 16 Jan 2019 19:05:09 GMT

thank you very much, it worked 🙂

Re: Spotify installer stopped working

maanpl — Wed, 16 Jan 2019 19:41:59 GMT

I'm having the same issue. I have uninstalled and reinstalled the desktop app multiple times. I have tried to remove high quality listening as well. I got a new iphone last week, could this be the cause of it?

Re: Spotify installer stopped working

agastya9 — Wed, 16 Jan 2019 20:29:19 GMT

using the answer given did not help. Feedback from resulting dialogue box said to "use normal account instead of administrator's"

Re: Spotify installer stopped working

NameNotFound74 — Wed, 16 Jan 2019 20:32:03 GMT

just run it normally, not as administrator, it worked for me

Re: Spotify installer stopped working

Brunelicia — Wed, 16 Jan 2019 20:57:39 GMT

Hey @maanpl and @agastya9,

To ensure that we can offer you the best help that we can, could you please create your own thread? Doing so is easy!

Simply select the appropriate board here, and then select “Start a Topic.”

Thank you very much!