topic Re: Spoitfy black blank page in Desktop (Windows)

Spoitfy black blank page

MJee — Sun, 03 Feb 2019 00:28:00 GMT

Plan

Free

Country

Canada

Device

Toshiba

Operating System

Windows 10

My Question or Issue

I'm using Spotify on Windows 10. I used to use Spotify through Facebook login. All of a sudden one day I wasn't able to open Spotify. It would just show me a black blank page. I've tried EVERYTHING. Even on my new account it's the same. I can't access any music/webpage/playlist. Even if i try open.spotify.com it shows this black blank page. There's nothing I can click.

PLEASE HELP !!

Re: Spoitfy black blank page

user-removed — Sun, 03 Feb 2019 05:59:30 GMT

Hey there @MJee,

Welcome to the Spotify Community, it's great to have you here!

Would you be able to try opening open.spotify.com in a Private or Incognito window? Are you only seeing this on the Spotify Web Player, or are you seeing this on other spotify.com sites as well (https://www.spotify.com/account or https://support.spotify.com etc)?

Re: Spoitfy black blank page

MJee — Sun, 03 Feb 2019 06:57:45 GMT

I can access (https://www.spotify.com/account and
https://support.spotify.com
the only one I can't access is open.spotify.com to search/play music
because nothing shows up but a blank page. As I've said, I've tried every
possible thing.

Re: Spoitfy black blank page

user-removed — Sun, 03 Feb 2019 08:58:37 GMT

Thanks for checking @MJee,

Just to be thorough, would you be able to check if this happens using any other browsers? Also, are you following a link to get to the Spotify Web Player, or are you going directly to https://open.spotify.com? 🙂

Re: Spoitfy black blank page

MJee — Sun, 03 Feb 2019 23:01:57 GMT

I only use Chrome, but checked on Firefox, it's still happening.
I follow a link to get to the Spotify Web Player and go directly to
https://open.spotify.com,
they both show the same black blank page.

Re: Spoitfy black blank page

user-removed — Mon, 04 Feb 2019 10:40:27 GMT

Thanks @MJee,

Would you be able to try clearing your cookies and cache, as well as removing/disabling any extensions you have, then trying again? 🙂

Let me know how it goes!

Re: Spoitfy black blank page

MJee — Mon, 04 Feb 2019 21:33:50 GMT

I've tried that before, I've tried everything, everything I could possibly
think of. There was no change 😞

Re: Spoitfy black blank page

Guido — Fri, 08 Feb 2019 08:06:48 GMT

Hey @MJee.

Thanks for getting back to us.

It sounds like something is preventing you from accessing the music on Spotify. Have you tried what happens when you download the full app from here?

If you are using your computer in a work-environment, we recommend getting in touch with your system administrator as they should be able to figure out why you are not able to connect.

Hope it helps. Let us know if you have further questions.

Have a nice day.