topic Re: New update interface in Desktop (Windows)

New update interface

user-removed — Tue, 05 Feb 2019 16:52:42 GMT

What's up with the new Windows desktop app interface?

Scrolling through playlists or albums is slower than ever, as the songs take 2-3 seconds to show up as you scroll up or down. Also, the new "sticky" menu at the top isn't fluid enough, it looks very awkward whenever it appears or disappears.

Please fix this asap, it gets really frustrating after some time.

Re: New update interface

Billy-J — Tue, 05 Feb 2019 18:01:47 GMT

Hey @user-removed, and welcome to the community.

Hope you’re doing great!

I’m sorry to hear this. I’d recommend doing a clean reinstall of the app, to see if that helps.

If that doesn’t help, please send me a screenshot of what you’re seeing or any error messages (make sure to hide sensitive info when posting to the community)

I look forward to your reply! 🙂

Re: New update interface

user-removed — Tue, 05 Feb 2019 19:28:18 GMT

Hello, thank you for the reply.

I tried reinstalling Spotify but it didn't change anything.

Here's a short clip to show how awkward the interface looks when scrolling.

Thank you for your time!

Re: New update interface

Billy-J — Wed, 06 Feb 2019 04:10:01 GMT

Hey, again @user-removed.

Thanks for the clip, and sorry to hear that reinstalling didn’t help!

Could you send me your current device (the device this is happening on), software version, and app version? Also, make sure that your app is up-to-date.

Re: New update interface

user-removed — Wed, 06 Feb 2019 22:31:11 GMT

The device is a Dell XPS 13 9350 and I think the software version is 1.0.99.250.g936eab8d.

Re: New update interface

Billy-J — Fri, 08 Feb 2019 12:45:03 GMT

Hey, @user-removed.

Could you toggle Hardware Acceleration to see if that helps? If it doesn't let's please try a different reinstallation. The one where you can delete the Spotify folder from App Data.

App Data can be accessed by putting %appdata% in the Run window. The Run window can be accessed with Ctrl + R from anywhere.

Keep me posted 🙂