topic Re: Music stuttering across platforms in Desktop (Windows)

Music stuttering across platforms

Cyclapho — Sun, 10 Feb 2019 16:32:10 GMT

Plan

Premium

Country

United Kingdom

Operating System

Windows 10/ Android 8.0.0

My Question or Issue

For the past week or so, my music has been stuttering, this happens once every 10 minutes or so but can be more frequent, depending on the song (I have found no correlation). As a bit of a self-diagnosed audiophile, it's driving me crazy! This is happening across three different devices, with three different audio outputs, pointing to Spotify being the issue. I will get a very brief static sound, similar to when you plug in a 3.5mm Jack with the colume turned up.

I've read many posts about this, the most common solution being to reinstall Spotify. I have done this to all my devices and it has made absolutely no difference. I've checked my drivers are up to date, reinstalled them, restarted all my devices but to no avail.

I believe it was a recent update that has caused this and considering the range of devices/operating systems, I cannot be the only one with this issue. I think Spotify need to release a patch that solves this issue. On the contrary, I may be missing something very obvious, in which case please do let me know! Thanks in advance,

Ethan

Re: Music stuttering across platforms

Brunelicia — Mon, 11 Feb 2019 11:37:32 GMT

Hi @Cyclapho,

Since this is happening on multiple devices, it could be a problem with your internet connection.

I first recommend you to try restarting the router, if that doesn't help, consider using a different internet connection.

If the steps above don't work, you can try to download some music, turn on offline mode to listen offline to see it gets better.

Alternatively,

Log into Spotify with your Internet connection ON
Turn off the Internet
Turn it back on after a few seconds.

Let me know how it goes! 🙂

Re: Music stuttering across platforms

Cyclapho — Tue, 12 Feb 2019 09:34:34 GMT

Unfortunately this is not the case. I have played downloaded music with the exact same issue. Also, I have had the same ISP, router and NIC for all my devices ever since I started using Spotify (around 2 years ago) and this issue has only occurred recently.

Re: Music stuttering across platforms

Brunelicia — Wed, 13 Feb 2019 13:22:18 GMT

Alright, @Cyclapho,

Does the same thing happen if you try another network (or on 3G/4G)?

To figure out if the problem is with your account or not, please, try to log in into another account to see if the same issue is still there.

Re: Music stuttering across platforms

Cyclapho — Wed, 13 Feb 2019 17:01:15 GMT

Yes, the same issue occurs when connected to a mobile network. I will try using a different account and get back to you.

Re: Music stuttering across platforms

Brunelicia — Wed, 13 Feb 2019 18:00:48 GMT

Okay @Cyclapho, let me know if it works or not. I will be waiting for your reply 😉

Re: Music stuttering across platforms

Cyclapho — Sat, 09 Mar 2019 18:55:08 GMT

Thanks for your help, changing to another account made no difference. However after a few recent updates on both the desktop version and the Android app, the stuttering appears to have stopped!

Re: Music stuttering across platforms

Brunelicia — Sat, 09 Mar 2019 19:04:28 GMT

Well, this was probably something related to the version you were currently using then. Glad to see that your problem was fixed.

Let me know if you need help with anything else 🙂