topic Re: Software does not open in Desktop (Windows)

Software does not open

KeplerLeo — Sat, 16 Feb 2019 16:01:20 GMT

Plan

Premium

Country

Brasil

Device

(Notebook Acer)

Operating System

(Windows 10)

My Question or Issue

Since version 1.0.42 the software opens and closes instantly, even the uninstaller does not work.

Re: Software does not open

Billy-J — Sat, 16 Feb 2019 17:41:13 GMT

Hey @KeplerLeo, and welcome to the community.

Hope you're doing great!

Could you try doing a clean reinstall of the app? If that doesn't help, please send me a screenshot of the error messages (if available), and provide me the following info:

Device name
Operating system (exact)
App version

Keep me posted 🙂

Re: Software does not open

KeplerLeo — Sat, 16 Feb 2019 20:34:44 GMT

I already reinstalled several times and it did not work.

Does not show any error message the software does not open, only shows by 1s the process in the task manager.

The notebook I use is Acer Aspire E5, OS: Windows 10 PRO v1709.

The last version that works is 1.0.42.151.g19de0aa6 from that all have the same error.

Re: Software does not open

Billy-J — Sun, 17 Feb 2019 17:27:20 GMT

Hey again @KeplerLeo.

Thanks for the reply! Could you try installing the app from the windows store?

Let me know how this goes 🙂