topic Re: Playlist are completely empty in Desktop (Windows)

Playlist are completely empty

jbone44 — Fri, 22 Feb 2019 05:51:51 GMT

Free version, operating on the desktop player which has been reliable for years and all of a sudden I can't play songs that arent on one of my playlists. Then I can't make a queue. So I reinstalled the desktop player for windows and not all my playlists that I spent years making are all empy. Please, Please, Please someone help me get my music back.

Re: Playlist are completely empt

STDIEGO — Fri, 22 Feb 2019 08:06:39 GMT

I have the same problem. Try playing in Spotify Web Player.

Re: Playlist are completely empty

Mantisentil — Fri, 22 Feb 2019 08:55:35 GMT

Hey @jbone44 @STDIEGO

This a known bug with the desktop app and Spotify is investigating the issue. There is a workaround which seems to be working for some users. Can you try the following steps:

Open Notepad as an administrator (right-click - Open as Administrator)
go to File - Open and navigate to C:\Windows\System32\drivers\etc
Choose "All Files" instead of "Text Documents" next to the File Name box. You'll see a handful of files. Pick hosts and click on Open
When the file is open, you will see a block of text with # in front of each line and might see entries like 0.0.0.0 website.com127.0.0.1 website2.com
Check for any entries with Spotify in the address. Examples may look like: 0.0.0.0 weblb-wg.gslb.spotify.com0.0.0.0
If you do find any lines with Spotify, please remove them.
Save your changes and restart Spotify.

Hope that solves the issue! Let me know if you have further questions. I hope this will get fixed on Spotify's end soon.

Have a nice day 🙂

Re: Playlist are completely empt

jbone44 — Fri, 22 Feb 2019 15:43:41 GMT

spotify web player wont work either. I just did a scan of my computer to see if it was a virus issue too and it was clean.

Re: Playlist are completely empty

jbone44 — Fri, 22 Feb 2019 15:52:34 GMT

I'm not sure what I was doing there but my music is back. Thank you so much.

Re: Playlist are completely empty

dragorult — Fri, 22 Feb 2019 15:55:53 GMT

Just fix this with an update.