topic Re: Several problems with Spotify in Desktop (Windows)

Several problems with Spotify

gyromusic27 — Mon, 25 Feb 2019 15:34:57 GMT

Plan

Free

Country

Italy

Operating System

Windows 10

My Question or Issue

Hi there. My spotify does not work as it should. Initially it worked fine but I could not play only the tracks of new album, so I tried to reinstall it and after that it did not work anymore. Now i can not play any songs and my playlists are completely empty. I followed the guidelines(clean reinstall, no update and my connection is ok) to try to solve but nothing works. Spotify web has the same problem. But it works correctly on my smartphone and if I change device (another computer) it works well with my account. I think it's a problem of my computer but I don't understand how to solve it. I hope you can help me, I miss listening to music. Thanks a lot.

Attached two screen of my problem.

Re: Several problems with Spotify

Mantisentil — Mon, 25 Feb 2019 15:39:32 GMT

Hello @gyromusic27!

This a known bug with the desktop app and Spotify is investigating the issue. There is a workaround which seems to be working for some users. Can you try the following steps:

Open Notepad as an administrator (right-click - Open as Administrator)
go to File - Open and navigate to C:\Windows\System32\drivers\etc
Choose "All Files" instead of "Text Documents" next to the File Name box. You'll see a handful of files. Pick hosts and click on Open
When the file is open, you will see a block of text with # in front of each line and might see entries like 0.0.0.0 website.com127.0.0.1 website2.com
Check for any entries with Spotify in the address. Examples may look like: 0.0.0.0 weblb-wg.gslb.spotify.com0.0.0.0
If you do find any lines with Spotify, please remove them.
Save your changes and restart Spotify.

Hope that solves the issue! Let me know if you have further questions. There is also an open issue about this here where you can track it and vote for it so it catches more attention. I hope this will get fixed on Spotify's end soon.

Have a nice day 🙂

Re: Several problems with Spotify

gyromusic27 — Mon, 25 Feb 2019 16:32:18 GMT

Thank you very much!! It's working now!

Have a great day, thank you again!

Re: Several problems with Spotify

Mantisentil — Mon, 25 Feb 2019 17:17:48 GMT

@gyromusic27

You are welcome mate! Cheers 🙂