topic Re: [Desktop] Canno't Use dekstop app in Desktop (Windows)

[Desktop] Canno't Use dekstop app

aeronwy — Fri, 01 Mar 2019 13:08:57 GMT

Plan: Free

Country: Italy

Device: PC Dekstop

Operating System: Windows 10

Yesterday i download the desktop version of spotify. When i logged in i canno't find any kind of music or my playlist.

I attach 2 screenshot, one of a playlsit i usally use and one from a random search on spotify

Re: [Desktop] Canno't Use dekstop app

Mantisentil — Fri, 01 Mar 2019 13:10:52 GMT

Hi there @aeronwy!

This a known bug with the desktop app and Spotify is investigating the issue. There is a workaround which seems to be working for some users. Can you try the following steps:

Open Notepad as an administrator (right-click - Open as Administrator)
go to File - Open and navigate to C:\Windows\System32\drivers\etc
Choose "All Files" instead of "Text Documents" next to the File Name box. You'll see a handful of files. Pick hosts and click on Open
When the file is open, you will see a block of text with # in front of each line and might see entries like 0.0.0.0 website.com127.0.0.1 website2.com
Check for any entries with Spotify in the address. Examples may look like: 0.0.0.0 weblb-wg.gslb.spotify.com0.0.0.0
If you do find any lines with Spotify, please remove them.
Save your changes and restart Spotify.

Hope that solves the issue! Let me know if you have further questions. There is also an open issue about this here where you can track it and vote for it so it catches more attention. I hope this will get fixed on Spotify's end soon.

Have a nice day 🙂

Re: [Desktop] Canno't Use dekstop app

Mikzing — Fri, 01 Mar 2019 14:25:15 GMT

Hi @Mantisentil

I had the same issue and haven't been able to use Spotify for a while now. I couldn't find any help either, and I was just about to ask for help too until I found this. This actually helped and I can now use Spotify again.

So, thank you a lot for this!

Re: [Desktop] Canno't Use dekstop app

Mantisentil — Fri, 01 Mar 2019 22:35:51 GMT

@Mikzing

I'm happy it worked out for you. Take care 🙂