topic Re: My Spotify stopped working in Desktop (Windows)

My Spotify stopped working

Helker — Thu, 28 Feb 2019 00:33:49 GMT

Plan

Premium

Country

México

Device

Operating System

Windows 10

My Question or Issue

Some days ago, I started having issues with Spotify, I've tried reinstalling it, deleting cache data, following instructions of Technical support, but nothing worked. I literally see no songs in any playlist, genders, trends, etc.

Any help would be appreciated, I'm desperate to solve this cuz I really wanna play videogames while listening to music 😄

Re: My Spotify stopped working

RockstarFischer — Thu, 28 Feb 2019 08:21:58 GMT

Hey @Helker,

Do you see your playlist/songs on your mobile device or on another PC?

Cheers,

Sebastian

Re: My Spotify stopped working

RockstarFischer — Thu, 28 Feb 2019 08:28:58 GMT

Hey @Helker,

I may have just found a solution for you:

It is apparently a known issue right now.

Here you can see the open Issue and can vote for it to hopfully be fixed sooner!

For a quick workaround try these steps by @Mantisentil

Open Notepad as an administrator (right-click - Open as Administrator)
go to File - Open and navigate to C:\Windows\System32\drivers\etc
Choose "All Files" instead of "Text Documents" next to the File Name box. You'll see a handful of files. Pick hosts and click on Open
When the file is open, you will see a block of text with # in front of each line and might see entries like 0.0.0.0 website.com127.0.0.1 website2.com
Check for any entries with Spotify in the address. Examples may look like: 0.0.0.0 weblb-wg.gslb.spotify.com0.0.0.0
If you do find any lines with Spotify, please remove them.
Save your changes and restart Spotify.

Re: My Spotify stopped working

Helker — Thu, 28 Feb 2019 22:38:00 GMT

Hi, @RockstarFischer

Yes, I see my playlists on my Phone, this is the only dispositive where Spotify isn't working.

Btw, I've tried the Notepad thing and everything was okay.

Idk what to do now

Re: My Spotify stopped working

RockstarFischer — Fri, 01 Mar 2019 11:13:22 GMT

Have you tried deleting the "0.0.0.0 splclient.wg.spotify.com" line?

Re: My Spotify stopped working

fernandon199 — Fri, 01 Mar 2019 18:27:54 GMT

I have the same error and I tried what u say, deleting any line that shows spotify name and still not working. On my mobile is working fine but in my desktop app no.

Re: My Spotify stopped working

Rayler — Fri, 01 Mar 2019 23:00:36 GMT

Same thing happens to me, except that I never had any line in my HOSTS file so I can't delete any Spotify entries

Re: My Spotify stopped working

RockstarFischer — Sat, 02 Mar 2019 12:12:17 GMT

Hey @Rayler, @fernandon199

Take a look at/follow this topic here, the engineers are already working on a fix. If it is still not working try logging out of your spotify app and reinstalling it. Then follow the steps above.

Hope you guys can continue listening soon!