topic Re: I can't do anything on spotify. in Desktop (Windows)

I can't do anything on spotify.

hy-7vk48z_mwv — Mon, 04 Mar 2019 01:04:44 GMT

So any playlist are just empty (also public playlist and playlist from other users).

On the screenshot the app is in french but it says : 'Start adding some songs' (so the playlist is empty).

I've tried a clean reinstall.

I've tried to disable software acceleration.

Updating my comp.

Re: I can't do anything on spotify.

Alamir102 — Mon, 04 Mar 2019 02:58:59 GMT

I'm having the exact same problem

Re: I can't do anything on spotify.

teeeff — Mon, 04 Mar 2019 09:03:07 GMT

I've been having this problem for weeks now, too. Have reinstalled Spotify at least four times/rebooted my laptop and nothing's helped. My playlists look just like yours.

Re: I can't do anything on spotify.

Mantisentil — Mon, 04 Mar 2019 10:46:07 GMT

Hey @teeeff @hy-7vk48z_mwv @Alamir102!

This a known bug with the desktop app and Spotify is investigating the issue. There is a workaround which seems to be working for some users. Can you try the following steps:

Open Notepad as an administrator (right-click - Open as Administrator)
go to File - Open and navigate to C:\Windows\System32\drivers\etc
Choose "All Files" instead of "Text Documents" next to the File Name box. You'll see a handful of files. Pick hosts and click on Open
When the file is open, you will see a block of text with # in front of each line and might see entries like 0.0.0.0 website.com127.0.0.1 website2.com
Check for any entries with Spotify in the address. Examples may look like: 0.0.0.0 weblb-wg.gslb.spotify.com0.0.0.0
If you do find any lines with Spotify, please remove them.
Save your changes and restart Spotify.

Hope that solves the issue! Let me know if you have further questions. There is also an open issue about this here where you can track it and vote for it so it catches more attention. I hope this will get fixed on Spotify's end soon.

Have a nice day 🙂

Re: I can't do anything on spotify.

hy-7vk48z_mwv — Mon, 04 Mar 2019 12:31:33 GMT

It worked, thanks a lot !

Re: I can't do anything on spotify.

Mantisentil — Mon, 04 Mar 2019 12:41:48 GMT

@hy-7vk48z_mwv

You are welcome, I'm glad it worked out 🙂

Re: I can't do anything on spotify.

ImKiza — Mon, 04 Mar 2019 13:23:07 GMT

It worked for me! Thanks a lot

Re: I can't do anything on spotify.

teeeff — Mon, 04 Mar 2019 23:58:50 GMT

That worked for me as well, thanks for your help 🙂