topic Spotify wont work on Win10 in Desktop (Windows)

Spotify wont work on Win10

Luuma — Tue, 12 Mar 2019 09:56:16 GMT

I have problems with playing any song under Win 10. I am a Free User and have the following symptomps:

Nothing happens if i click on any song. The progress bar doesent move and no exception message appears. (see attachment)

I tried following:

restarting Win10
reinstalling Spotify App from store
running as Administrator
running in Chrome
checked the different possibilities from the sticky [Troubleshooting] Windows thread

However, what is working:

playing local mp3 songs, so no sound card setting problem.
playing from the same network with a different accont
playing normal with my account on a different PC (my work PC runs under Win8)

So, it seems it is not a sound nor network problem. And no account problem neither.

OS: Windows 10

Re: Spotify wont work on Win10

Mantisentil — Tue, 12 Mar 2019 11:07:55 GMT

Hey there @Luuma !

This a known bug with the desktop app and Spotify is investigating the issue. There is a workaround which seems to be working for some users. Can you try the following steps:

Open Notepad as an administrator (right-click - Open as Administrator)
go to File - Open and navigate to C:\Windows\System32\drivers\etc
Choose "All Files" instead of "Text Documents" next to the File Name box. You'll see a handful of files. Pick hosts and click on Open
When the file is open, you will see a block of text with # in front of each line and might see entries like 0.0.0.0 website.com127.0.0.1 website2.com
Check for any entries with Spotify in the address. Examples may look like: 0.0.0.0 weblb-wg.gslb.spotify.com0.0.0.0
If you do find any lines with Spotify, please remove them.
Save your changes and restart Spotify.

Hope that solves the issue! Let me know if you have further questions. There is also an open issue about this here where you can track it and vote for it so it catches more attention. I hope this will get fixed on Spotify's end soon.

Have a nice day 🙂

Re: Spotify wont work on Win10

Luuma — Tue, 12 Mar 2019 12:25:47 GMT

Thanks, the problem was indeed in the hosts file. Now it is working again.

Re: Spotify wont work on Win10

Mantisentil — Tue, 12 Mar 2019 12:27:24 GMT

@Luuma

Good to know, cheers 🙂