topic Re: Spotify not working on desktop in Desktop (Windows)

Spotify not working on desktop

WishMaker7 — Thu, 14 Mar 2019 14:57:52 GMT

Plan

Premium

Country

Operating System

Windows 10

I can't get Spotify to work at all with my computer. I've tried reinstalling, signing in and signing out, but it's apparently made the issue worse.

Music won't even be played on my web browser.

I'm not sure what started the issue or how to fix it, all I know is that this issue wasn't here a few days ago.

I also have to emphasize that Spotify works fine on my phone. The issue is solely related to my PC.

Is it a server issue?

Please help, thanks.

Re: Spotify not working on desktop

Mantisentil — Thu, 14 Mar 2019 15:05:52 GMT

Hi there @WishMaker7 !

This a known bug with the desktop app and Spotify is investigating the issue. There is a workaround which seems to be working for some users. Can you try the following steps:

Open Notepad as an administrator (right-click - Open as Administrator)
go to File - Open and navigate to C:\Windows\System32\drivers\etc
Choose "All Files" instead of "Text Documents" next to the File Name box. You'll see a handful of files. Pick hosts and click on Open
When the file is open, you will see a block of text with # in front of each line and might see entries like 0.0.0.0 website.com127.0.0.1 website2.com
Check for any entries with Spotify in the address. Examples may look like: 0.0.0.0 weblb-wg.gslb.spotify.com0.0.0.0
If you do find any lines with Spotify, please remove them.
Save your changes and restart Spotify.

Hope that solves the issue! Let me know if you have further questions. There is also an open issue about this here where you can track it and vote for it so it catches more attention. I hope this will get fixed on Spotify's end soon.

Have a nice day 🙂

Re: Spotify not working on desktop

WishMaker7 — Fri, 15 Mar 2019 01:31:40 GMT

Wow, thank you! That actually worked very well!

You're a lifesaver! (:

Re: Spotify not working on desktop

Mantisentil — Fri, 15 Mar 2019 07:20:51 GMT

@WishMaker7

You are welcome! Take care 🙂